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SDI in the Press

Click on the download links below to view the latest SDI press releases from around the world.

CGI Data Centre Transformation download
Portsmouth NHS Trust Awarded 3 Star Service Desk C download
IT Lab Achieves 3* Service Desk Certification download
SDI Announces First IT Service Event in Romania
On 8 October 2015, the Service Desk Institute (SDI) will host its first event in Romania organised in partnership with leading local IT services provider Endava.
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IT Service and Support Awards 2015 download
Newcastle University Achieves 3 Star Certification download
UKN Group Awarded 4* Service Desk Certification download
Northumbrian Water Group Achieve 2 Star Certificat download
North England Commissioning Support Unit SDC download
Service Desk Resourcing (SDR)
Service Desk Institute (SDI) announces the launch of Service Desk Resourcing (SDR), a unique and ground-breaking resourcing-as-a-service product.
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SDI Annouces First Latin America Partner
SDI ACCREDITS BP GURUS AS FIRST LATIN AMERICAN SERVICE DESK CERTIFICATION AND TRAINING PARTNER
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SDI Accredits Marval's Metrics
SDI ACCREDITS MARVAL’S ITSM SOFTWARE SOLUTION AS COMPLIANT WITH ITS INTERNATIONAL SERVICE DESK METRICS AND REPORTING STANDARD
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Informatics Merseyside
InformaticsMerseyside secures 3 star certification
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University of Leeds 3* Service Desk Accreditation download
Kingfisher IT Services (KITS) Certifica
International DIY group Kingfisher secures 2* service desk certification.
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O2 5 Star Certification
The Service Desk Institute has awarded 5-Star Certification to Telefónica UK for its UK service desk, the first time an internal service desk has achieved this standard.
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2014 Awards Finalists
This press release contains the finalists of the 2014 IT Service
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SDI 14 Press Release
Businesses to find the key to the future of IT Service at SDI Conference. According to a recent benchmarking study conducted by SDI, there has been lots of speculation around what the service desk of the future might look like...
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Benchmarking Press Release
New Service Desk Benchmarking Report Highlights the Accomplishments and Challenges of UK University Service Desks
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University of St. Andrews Press Release
University of St. Andrews become the first University in the UK, and the second in the world to be accredited with 3-Star Certification.
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The Internet Group acheive 4 Star
TIG achieve a 4 Star Service Desk Certification
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CGI Maintains the only 5 star Certification
CGI maintains the only 5 star Certification in the world from the Service Desk Institute
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Uni of Leeds service desk becomes certified
University of Leeds' IT Service Desk joins Growing Band Universities securing SDI's Service Desk Certification
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Informatics Merseyside secure SDC
Informatics Merseyside has become the first NHS service desk in the North West of England to be accredited with Service Desk Certification from The Service Desk Institute.
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Teleopti Achieves 4 Star SDC
Teleopti achieves 4 star SDI Service Desk Certification for their IT service desks.
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Businesses find the key to service desk success
The 26th SDI Conference on 18 and 19 June, sponsored by BMC Software, will be the biggest ever SDI conference with 400 IT service professionals from over 175 companies who will learn how to transform their existing support operations into proactive and valued high performance business units. They will also be able to find practical solutions to some of their most common service desk pains.download
Hill Dickinson secure SDC
International law firm Hill Dickinson, founded in 1810 and famous for their involvement in the cases of the sinking of the Titanic and the Lusitania, has become the latest law firm to be accredited with Service Desk Certification from The Service Desk Institute (SDI).
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The Internet Group achieve 3 Star
IT managed service provider The Internet Group (TIG) has again been awarded a coveted 3 star maturity rating Service Desk Certification from the Service Desk Institute (SDI) for the third year in a row. TIG?s 20-strong service desk joins only nine other service desks worldwide to achieve three star certification, which also includes The Co-Operative Banking Group and Tickets.com USA.
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New Media Partner Announced for TFT
TFT (Tomorrow's IT Service Future Today) announced today that BrightTALK, the world's leading professional video and webinar platform, is partnering in the distribution of the content for the June 2013 edition of TFT13, a 24-hour global, virtual conference focused on IT Service Management.
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Uni of St Andrews is First Uni in UK to secure SDC
Scotland's leading 600 year old University of St Andrews has become the first university in the United Kingdom to be accredited with Service Desk Certification from The Service Desk Institute (SDI).
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Logica Become First 5 Star Service Desk In World
Logica, now part of CGI Group Inc., has been awarded 5-star certification by the Service Desk Institute (SDI) for its UK service desk. It is the first time that any organisation has achieved the 5 star standard and is recognition of CGI/Logica's commitment to continually improving customer service levels.
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The Co-Operative Banking Group Upgrades Their SDC
The Co-Operative Banking Group has achieved the coveted 4 star Service Desk Certification maturity rating from the Service Desk Institute, an increase on the 3* certification they gained at the end of 2011.
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SDI Accredits Cherwell Service Management
The first service desk software solution in the world to become compliant with SDI's international service desk metrics and reporting standard.
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ITSM Index Initiative
The ITSM Review and Barclay Rae Consulting launch industry's first independent global Index to track the true impact of implementing ITSM.
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IT Service Week 2012
IT service and support teams urged to celebrate customer service this October.
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UKN Group Case Study
UKN Group offers choice and improves customer service using Sunrise Software.
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Healthcare Computing on IT Service Award Shortlist
Healthcare Computing Ltd, a leading provider of IT support solutions to GPs and PCTs in the UK, today announced that it has been shortlisted in the SDI's IT Service Awards.
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VocaLink's IT Service Desk Joins International Eli
VocaLink?s IT service desk team can now evaluate its performance against an international framework of standards and demonstrate to senior management the effectiveness and success of their multi-functional, multi-service single point of contact customer facing unit.
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Co-op Banking Press Release
The Co-Operative Banking Group achieves 3 star SDI Service Desk Certification for their IT service desks.
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