Standards  >  Benchmark Against The Standards

Online Service Desk Performance Assessment

Free Service Desk Benchmarking 

Complete SDI's free online Service Desk Performance Assessment to discover the maturity of your Service Desk and establish a benchmark against the SDI International Service Desk Standard. You will receive a personalised Performance Report including numerical rankings and a star rating in nine categories.

The assessment has 20 questions and will take approximately 15 minutes to complete.

Assessment screen

Take the free online assessment now>>



Buyers Guide  |  Tool Selection  |  Benchmarking  |  Toolbox  

Be Involved

  • Service Desk Training

    Service Desk Analyst

    08 - 10 May, Leeds

  • Service Desk Training

    Senior Analyst to Team Leader

    15 - 16 May, Birmingham

  • Service Desk Training

    Service Desk Manager

    15 - 18 May, Kent

Tool Selection Brochure

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    Download the brochure

    Are you confused by the number of service desk software products on the market?

    In this complex and competitive supplier's market place, SDI can help you uncover which service management tool is right for you and your organisation.

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IT Service Buyer's Guide

    Buyers Guide 7th Ed

    SDI has published the third edition of its comprehensive new must-have guide for everyone looking to buy new service desk software or tools.

    Download your free copy

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