The Service Desk Institute produces internationally recognised standards for service desk and IT support professionals which set out clear definitions for the key service desk roles of Service Desk Manager and Service Desk Analyst.
These internationally recognised standards provide the basis of SDI's SDM and SDA training courses and exams, managed by APMG International. Both lead to service desk qualifications that are recognised worldwide.
To find out more about the SDI qualifications and training programme please click here.
The professional standards booklets are available to everyone and we welcome you to download them simply by completing your details here: