Standards  >  SDI's Service Desk Standard

SDI's Service Desk Standard


For nearly 30 years the Service Desk Institute has been dedicated to setting the industry standard for IT service and support.


The SDI Global Best Practice Service Desk Standard has been designed to look closely at all aspects of the service desk operation including management, resources, tools, training and delivery, strategy, planning and continual service improvement.

The standard forms the basis of SDI's Service Desk Certification programme. This provides the only industry, standard-based, accreditation programme specifically designed to certify service desk quality.

Service desks are formally audited against the Standard and awarded a maturity rating based on how many of the criteria they can show they are working to in each concept.

        SDC Standards 2016

The current Service Desk Standard is Version 7 (published September 2016). Watch this webinar for an explanation of what changed in this latest update.

Please complete the form below to download your copy of SDI's Global Best Practice Service Desk Standard.

Be Involved

  • Service Desk Training

    Service Desk Analyst

    08 - 10 May, Leeds

  • Service Desk Training

    Senior Analyst to Team Leader

    15 - 16 May, Birmingham

  • Service Desk Training

    Service Desk Manager

    15 - 18 May, Kent

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