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Chris Dancy


Chris Dancy been working in IT support for 20 years with experiences ranging from help desk level 1, service desk manager, ITSM process consultant, software product manager, executive corporate marketing, entrepreneur and currently a director in the office of the CTO for BMC software.

Most people know Chris as @servicesphere on twitter and as the host of the US edition of ITSM weekly, the podcast, syndicated to 30,000 listeners monthly. His name and avatar are synonymous with social media for IT, edutainment and his futuristic visions for IT.An agent provocateur who lives 15 minutes in the future, brace yourself, you're about to be awoken.

Chris Dancy

Find out more:

Bloomberg TV Interview

Wired Interview

Wired Article

Tech Crunch Article


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  • Service Desk Training

    Service Desk Senior Analyst

    9-10 March 2015, Kent

  • SDI Webinar

    Using Self-Service To Reduce Call Volume

    25 March 2015

  • SDI Live Virtual Course

    Service Desk Analyst

    23 - 25 March, At your desk

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