Information  >  Privacy Policy

Privacy Policy

We collect certain information to enable us to do business with you and improve our services. This privacy policy informs you how we use information that identifies you personally when you use this site.

By submitting your information to the Service Desk Institute you agree to the practices described herein. Information collected from this site may be retained indefinitely, and may be stored, accessed, and used in jurisdictions whose privacy laws may be different or less protective than those of your home jurisdiction.
Privacy Policy for the Service Desk Institute Website
The purpose of this statement is to inform users of this website what information is collected about them when they visit this site, how this information is used and if it is disclosed.
Use of Cookies
 
SDI uses cookies on this web site to collect trend data which we analyse to help us improve how our site works. This trend data includes how visitors find our site and how they move around our site. We do this by putting a session cookie on your computer for the duration of your visit to our site. This cookie is deleted when you leave our website and we do not collect or store any personal data. We never give this information to third parties.
 
This web site also uses Facebook Like cookies on selected pages. If you do not give permission for cookies to be stored on your PC for use by your Facebook account please click 'do not proceed' on the pop up box that appears when using the Like button.
Web Log Files 
In common with most websites, the Service Desk Institute website automatically logs certain information about every request sent to it. This information is used for system administration and for producing usage statistics. Summary statistics are extracted from this data and some of these may be made publicly available, but these do not include information from which individuals could be identified. Relevant subsets of this data may be used as part of investigations of computer misuse involving this site. Data may also on occasion be used to enable investigation of technical problems on the website. Otherwise logged information is not passed to any third party except if required by law.
Data Protection 
From time to time we will use electronic forms on this site to gather personal information for purposes directly related to a service, function or activity of the Service Desk Institute. When we do so we will let you know the purpose for which the information is being collected (including if the information is to be published). Completion of and submission of any form on this website is entirely at the discretion of you, the website user.
Data Protection Statement 
In using and submitting forms on this website you agree that the Service Desk Institute may use any personal data of yours that you supply through the forms. The Service Desk Institute respects your privacy and seeks to protect your personal data:
The Service Desk Institute will only collect and use your information to administer, support, improve and obtain feedback on its services  
The Service Desk Institute will not disclose your personal data to any other organisations without your permission.
Other Websites 
It is important to appreciate that the Service Desk Institute website provides links to other independent sites, but this policy and statement applies only to direct use of this website (www.SDI-e.com). You will need to consult the providers of other websites for information on their policies.
Changes to this Online Privacy Policy 
The Service Desk Institute reserves the right to modify its Privacy Policy at any time without notice. Any changes to the policy will be posted on this page. Your continued use of this website will be deemed conclusive acceptance of such modification.

By submitting your information to the Service Desk Institute you agree to the practices described herein. Information collected from this site may be retained indefinitely, and may be stored, accessed, and used in jurisdictions whose privacy laws may be different or less protective than those of your home jurisdiction.


Privacy Policy for the Service Desk Institute Website

The purpose of this statement is to inform users of this website what information is collected about them when they visit this site, how this information is used and if it is disclosed.


Use of Cookies 

SDI uses cookies on this web site to collect trend data which we analyse to help us improve how our site works. This trend data includes how visitors find our site and how they move around our site. We do this by putting a session cookie on your computer for the duration of your visit to our site. This cookie is deleted when you leave our website and we do not collect or store any personal data. We never give this information to third parties. This web site also uses Facebook Like cookies on selected pages. If you do not give permission for cookies to be stored on your PC for use by your Facebook account please click 'do not proceed' on the pop up box that appears when using the Like button.

Web Log Files

In common with most websites, the Service Desk Institute website automatically logs certain information about every request sent to it. This information is used for system administration and for producing usage statistics. Summary statistics are extracted from this data and some of these may be made publicly available, but these do not include information from which individuals could be identified. Relevant subsets of this data may be used as part of investigations of computer misuse involving this site. Data may also on occasion be used to enable investigation of technical problems on the website. Otherwise logged information is not passed to any third party except if required by law.


Data Protection

From time to time we will use electronic forms on this site to gather personal information for purposes directly related to a service, function or activity of the Service Desk Institute. When we do so we will let you know the purpose for which the information is being collected (including if the information is to be published). Completion of and submission of any form on this website is entirely at the discretion of you, the website user.


Data Protection Statement 

In using and submitting forms on this website you agree that the Service Desk Institute may use any personal data of yours that you supply through the forms. The Service Desk Institute respects your privacy and seeks to protect your personal data:

  • The Service Desk Institute will only collect and use your information to administer, support, improve and obtain feedback on its services
  • The Service Desk Institute will not disclose your personal data to any other organisations without your permission.

Other Websites 

It is important to appreciate that the Service Desk Institute website provides links to other independent sites, but this policy and statement applies only to direct use of this website (www.SDI-e.com). You will need to consult the providers of other websites for information on their policies.


Changes to this Online Privacy Policy 

The Service Desk Institute reserves the right to modify its Privacy Policy at any time without notice. Any changes to the policy will be posted on this page. Your continued use of this website will be deemed conclusive acceptance of such modification.

Be Involved

  • Service Desk Training

    Service Desk Manager

    10 - 13 April, Manchester

  • Service Desk Training

    Service Desk Analyst

    24 - 26 April, Kent

  • Service Desk Training

    Service Desk Manager

    24 - 27 April, Leeds

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