Toolbox & Blog

Visit the Big Red Toolbox

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Click here to visit the Big Red Toolbox


The Toolbox is a place where service desk professionals can access the best of our content along with some carefully selected external resources to help improve service delivery and motivate and inspire service desk teams. You'll find everything from industry surveys and research reports to webinars, videos and blog articles, categorised by the concepts of the Service Desk Institute's Best Practice Standard. 

Be Involved

  • Service Desk Training

    Service Desk Analyst

    08 - 10 May, Leeds

  • Service Desk Training

    Senior Analyst to Team Leader

    15 - 16 May, Birmingham

  • Service Desk Training

    Service Desk Manager

    15 - 18 May, Kent

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