Does your service desk tool produce metrics reports that are compliant with the SDI Service Desk Standard?
SDI’s service desk reporting compliance audit proves that a software vendor's IT service desk tool complies with the requirements of SDI’s service desk certification standard. In order to achieve compliance, vendors must demonstrate how their tool reports on SDI's prescribed performance measures. The tool must comply in the the following ways:
The data must be displayed graphically and comply with the following:
SDI's Service Desk Standard
SDI's best practice standards are here to help service desks thrive. They set out clear definitions for what is expected in the key service desk roles of analyst and manager, and for the service delivery quality expected of a service desk in the 21st century.