Service Desk Certification is designed to operate on three distinct levels to benefit you and your organisation:
1. Driver of continual improvement
By allowing your organisation to formally assess their capability through a service desk certification audit you are able to identify areas and methods for improvement. The audit poses a series of questions around the 9 criteria of the standard and builds a picture of your organisation. It challenges you to look afresh at your organisation examining what you deliver and how.
2. Skills development tool
Certification allows individuals and teams within the organisation to explore and acquire new skills, thus building their capacity for delivering service excellence. The programme provides advice and guidance, at every assessment stage, on a whole range of tools and techniques that can be used to deliver exceptional IT support. In this way, both individuals and teams can learn new skills and gain greater understanding of their skills and how they can be used to build a truly excellent service desk.
3. Independent validation and certification
Organisations, who seek formal accreditation to the service desk certification standard, are able to demonstrate their competence, identify key areas for improvement and celebrate their success.
Those organisations successfully assessed are formally certified, presented with an SDI Certification Award and encouraged to display the SDI Certified Service Desk logo as recognition of excellence and achievement.
SDC Case Studies - read the stories of certified service desks
Your Assessment Route - the steps to becoming certified
On-line Assessment - a free self-assessment tool
"The SDC programme met the objectives we set and more.
The question now is how far do we want to go"
Peter Martin, IT Operations Manager, Portsmouth Hospitals NHS Trust