Resourcing (SDR)  >  The SDR Jobs Board  >  University of Nottingham, Senior Service Desk Analyst

University of Nottingham, Senior Service Desk Analyst

uni of nott 



Salary: £22,494 to £26,829

Location: Nottingham

Closing Date: 11 May 2017

Vacancy Ref: IS009017


Click here to find out more and apply>>

Applications are invited for the above post to work as part of the University of Nottingham IT Service Desk, which is located at the Kings Meadow Campus and whose purpose is 'to enable and support users of IT to make the most effective use of the university's tools and facilities'.

The successful candidate will be responsible for providing first line support to the university community for all IT-related support requests (Incidents and Service Requests) received via telephone, email and self-service. They will be joining the IT Service Desk at an exciting time in its development because it has recently secured certification by the Service Desk Institute (SDI) and is working towards enhanced accreditation.

Candidates must have a successful track record in a similar technical support role, including troubleshooting and supporting Windows operating systems, Microsoft Office products, E-mail and Internet-based services. Excellent communication and customer service skills are also essential and a working knowledge of Exchange-based email systems, accounting applications, network monitoring tools, Apple and mobile operating systems is desirable.

The hours of work are 36.25 per week Monday to Friday. The IT Service Desk is open between 8.00 and 18.00 therefore some flexibility is required.

Interviews will be held on 24th May 2017. A completed application form is required - CVs will not be accepted.

Informal enquiries may be addressed to Jon Cox, email Please note that applications sent directly to this email address will not be accepted.

The University of Nottingham is an equal opportunities employer and welcomes applications from all sections of the community.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Tier 2, therefore we can only accept applications from candidates who already have the right to work in UK.

Click here to find out more about this role and apply>>

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