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Service Desk Senior Analyst

Mon 1 December 2014
Hampton by Hilton 200 Broad Street Birmingham B15 1SU

Price: £725, Member price: £652 (login)
2 day course

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk.

book nowmore detail

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Service Desk Manager

Mon 1 December 2014
The Place Ducie Street Manchester M1 2TP

Price: £1725, Member price: £1552 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

book nowmore detail

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Service Desk Analyst

Mon 19 January 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Manager

Mon 26 January 2015
Hampton by Hilton 200 Broad Street Birmingham B15 1SU

Price: £1725, Member price: £1552 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

book nowmore detail

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Service Desk Analyst

Mon 2 February 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Call Coaching

Thu 5 February 2015
The Service Desk Institute 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £496, Member price: £445 (login)
1 day course

Develop your call coaching skills and empower your service desk team to deliver the consistent high standard you want.

book nowmore detail

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Service Desk Manager

Mon 9 February 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £1725, Member price: £1552 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

book nowmore detail

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Service Desk Analyst

Tue 10 February 2015
Hampton by Hilton 200 Broad Street Birmingham B15 1SU

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Analyst

Mon 23 February 2015
The Place Ducie Street Manchester M1 2TP

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Analyst

Mon 2 March 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Senior Analyst

Mon 9 March 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £725, Member price: £652 (login)
2 day course

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk.

book nowmore detail

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Service Desk Manager

Mon 9 March 2015
The Place Ducie Street Manchester M1 2TP

Price: £1725, Member price: £1552 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

book nowmore detail

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Customer Satisfaction Surveys

Wed 11 March 2015
The Service Desk Institute 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £495, Member price: £445 (login)
1 day course

This one-day workshop is for everyone involved in the production and delivery of satisfaction surveys for customers of IT support services.

book nowmore detail

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Metrics & Reporting

Thu 12 March 2015
The Service Desk Institute 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £495, Member price: £445 (login)
1 day course

Metrics and Reporting course for Service Desk professionals This course has been refreshed and revised to reflect the most up-to-date reporting techniques, including a section on visualisation and tools to use, as well as referring to the new SDI standa

book nowmore detail

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Virtual Service Desk Analyst

Mon 23 March 2015
Virtual course at your laptop or PC

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Manager

Mon 27 April 2015
Novotel Hotel 4 Whitehall Quay Leeds LS1 4HR

Price: £1725, Member price: £1552 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

book nowmore detail

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Service Desk Analyst

Tue 28 April 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Manager

Mon 11 May 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £1725, Member price: £1552 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

book nowmore detail

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Service Desk Analyst

Mon 11 May 2015
Novotel Hotel 4 Whitehall Quay Leeds LS1 4HR

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Virtual Service Desk Manager

Mon 11 May 2015
Virtual course at your laptop or PC

Price: £1725, Member price: £1552 (login)
4 day course

Transform the way you interact with your customers and gain a career enhancing qualification at the same time **If you are a member please remember to login to receive your 10% discount**

book nowmore detail

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Service Desk Analyst

Mon 18 May 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Level Management

Mon 18 May 2015
Hampton by Hilton 200 Broad Street Birmingham B15 1SU

Price: £495, Member price: £445 (login)
1 day course

Manage the processes and relationships involved in delivering high-quality services through the creation of professional agreements and contracts.

book nowmore detail

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Service Desk Senior Analyst

Tue 19 May 2015
Hampton by Hilton 200 Broad Street Birmingham B15 1SU

Price: £725, Member price: £652 (login)
2 day course

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk.

book nowmore detail

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Service Desk Analyst

Mon 8 June 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Manager

Mon 8 June 2015
Hampton by Hilton 200 Broad Street Birmingham B15 1SU

Price: £1725, Member price: £1552 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

book nowmore detail

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Service Desk Analyst

Mon 15 June 2015
Hampton by Hilton 200 Broad Street Birmingham B15 1SU

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Analyst

Tue 7 July 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Senior Analyst

Mon 13 July 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £725, Member price: £652 (login)
2 day course

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk.

book nowmore detail

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Service Level Management

Wed 15 July 2015
The Service Desk Institute 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £495, Member price: £445 (login)
1 day course

Manage the processes and relationships involved in delivering high-quality services through the creation of professional agreements and contracts.

book nowmore detail

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Service Desk Analyst

Mon 3 August 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Manager

Mon 17 August 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £1725, Member price: £1552 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

book nowmore detail

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Service Desk Analyst

Tue 8 September 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Senior Analyst

Mon 14 September 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £725, Member price: £652 (login)
2 day course

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk.

book nowmore detail

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Service Desk Manager

Mon 14 September 2015
Novotel Hotel 4 Whitehall Quay Leeds LS1 4HR

Price: £1725, Member price: £1552 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

book nowmore detail

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Customer Satisfaction Surveys

Wed 16 September 2015
The Service Desk Institute 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £495, Member price: £445 (login)
1 day course

This one-day workshop is for everyone involved in the production and delivery of satisfaction surveys for customers of IT support services.

book nowmore detail

Session Icon

Metrics & Reporting

Thu 17 September 2015
The Service Desk Institute 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £495, Member price: £445 (login)
1 day course

Metrics and Reporting course for Service Desk professionals This course has been refreshed and revised to reflect the most up-to-date reporting techniques, including a section on visualisation and tools to use, as well as referring to the new SDI standa

book nowmore detail

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Service Desk Analyst

Mon 21 September 2015
Hampton by Hilton 200 Broad Street Birmingham B15 1SU

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Analyst

Mon 5 October 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Senior Analyst

Mon 5 October 2015
The Place Ducie Street Manchester M1 2TP

Price: £725, Member price: £652 (login)
2 day course

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk.

book nowmore detail

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Virtual Service Desk Manager

Mon 5 October 2015
Virtual course at your laptop or PC

Price: £1725, Member price: £1552 (login)
4 day course

Transform the way you interact with your customers and gain a career enhancing qualification at the same time **If you are a member please remember to login to receive your 10% discount**

book nowmore detail

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Service Level Management

Wed 7 October 2015
The Place Ducie Street Manchester M1 2TP

Price: £495, Member price: £445 (login)
1 day course

Manage the processes and relationships involved in delivering high-quality services through the creation of professional agreements and contracts.

book nowmore detail

Session Icon

Virtual Service Desk Analyst

Mon 12 October 2015
Virtual course at your laptop or PC

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Manager

Mon 12 October 2015
Hampton by Hilton 200 Broad Street Birmingham B15 1SU

Price: £1725, Member price: £1552 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

book nowmore detail

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Service Desk Analyst

Mon 19 October 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Analyst

Mon 2 November 2015
The Place Ducie Street Manchester M1 2TP

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Analyst

Mon 9 November 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Call Coaching

Thu 12 November 2015
The Service Desk Institute 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £495, Member price: £445 (login)
1 day course

Develop your call coaching skills and empower your service desk team to deliver the consistent high standard you want.

book nowmore detail

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Service Desk Manager

Mon 16 November 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £1725, Member price: £1552 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

book nowmore detail

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Service Desk Senior Analyst

Mon 23 November 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £725, Member price: £652 (login)
2 day course

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk.

book nowmore detail

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Service Desk Manager

Mon 23 November 2015
The Place Ducie Street Manchester M1 2TP

Price: £1725, Member price: £1552 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

book nowmore detail

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Service Desk Analyst

Tue 1 December 2015
SDI 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Senior Analyst

Wed 2 December 2015
Hampton by Hilton 200 Broad Street Birmingham B15 1SU

Price: £725, Member price: £652 (login)
2 day course

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk.

book nowmore detail

SDI Membership

Membership of SDI connects you with the best and the brightest in your industry. It makes staying up-to-date with the latest thinking, reports, and news easy.

There are many fantastic reasons to join SDI, find out how your organisation could benefit by speaking to one of our friendly advisors today.

Call +44 (0)1689 889100

Featured Trainer

Tony Ranson

Tony

Tony is an authorised trainger and accredited quality auditor of the Service Desk Institute.

   

He Had over 30 years of customer facing service management experience within the IT support industry. He has held a range of key roles which have required a combination of result focused management techniques, facilitator, auditor and project management skills.

Tony is an authorised trainer and accredited quality auditor of the Service Desk Institute. 
He has over 30 years of customer facing service management experience within the IT support industry. He has held a range of key roles which have required a combination of result focused management techniques, facilitator, auditor and project management skills.
Tony is an authorised trainer and accredited quality auditor of the Service Desk Institute. Over the past six years he has travelled extensively to deliver SDI training courses and conduct Service Desk Certification audits to SDI’s global standards of best practice.