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Service Desk Manager

Mon 12 September 2016
Birmingham

Price: £1725, Member price: £1552 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

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Senior Analyst to Team Leader

Mon 19 September 2016
Manchester

Price: £725, Member price: £652 (login)
2 day course

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk.

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Customer Satisfaction Surveys

Thu 6 October 2016
The Service Desk Institute 21 High Street Green Street Green Orpington Kent BR6 6BG

Price: £495, Member price: £445 (login)
1 day course

This one-day workshop is for everyone involved in the production and delivery of satisfaction surveys for customers of IT support services.

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Service Desk Analyst

Mon 10 October 2016
Manchester

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

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Service Desk Manager

Mon 24 October 2016
Leeds

Price: £1725, Member price: £1552 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

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Senior Analyst to Team Leader

Wed 2 November 2016
Orpington

Price: £725, Member price: £652 (login)
2 day course

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk.

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Virtual Service Desk Manager

Fri 4 November 2016
Virtual course at your laptop or PC

Price: £1725, Member price: £1552 (login)
4 day course

Transform the way you interact with your customers and gain a career enhancing qualification at the same time **If you are a member please remember to login to receive your 10% discount**

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Service Desk Analyst

Mon 7 November 2016
Orpington

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

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Service Desk Manager

Mon 14 November 2016
Orpington

Price: £1725, Member price: £1552 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

book nowmore detail

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Service Desk Analyst

Mon 21 November 2016
Leeds

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

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Service Desk Analyst

Mon 5 December 2016
Orpington

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

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SDI Membership

Membership of SDI connects you with the best and the brightest in your industry. It makes staying up-to-date with the latest thinking, reports, and news easy.

There are many fantastic reasons to join SDI, find out how your organisation could benefit by speaking to one of our friendly advisors today.

Call +44 (0)1689 889100

Our Trainers


SDI courses are delivered by experienced tutors who combine service desk knowledge and experience with the latest learning techniques. That's why we are the choice of so many of the UK and Europe's most successful service desks. 

Here are our current trainers:

Carla Thornley Name Lynne Nash Name
   
Donna Shoesmith Susan Storey Name
   
Ken Goff Name
Tony is an authorised trainer and accredited quality auditor of the Service Desk Institute. 
He has over 30 years of customer facing service management experience within the IT support industry. He has held a range of key roles which have required a combination of result focused management techniques, facilitator, auditor and project management skills.
Tony is an authorised trainer and accredited quality auditor of the Service Desk Institute. Over the past six years he has travelled extensively to deliver SDI training courses and conduct Service Desk Certification audits to SDI’s global standards of best practice.