Training  >  All Qualification Courses

Serious about progressing your career?


SDI Service Desk Qualifications Available:

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SDI's industry-proven and internationally recognised qualifications can help you get ahead throughout your IT support career.

All qualifications are based on the SDI Professional Standards, reviewed and updated every 3 years by a committee of industry experts, service management professionals and practitioners to reflect the latest industry developments.

These internationally recognised Professional Standard sets out clear definitions for the key service desk roles and provide the basis of all SDI training courseware and exams, leading to qualifications that are recognised worldwide.

Employers know that any candidate who holds an SDI qualification is committed to their career and has a practical, applicable set of skills that they can use every day to improve the performance of the service desk and the experience of their customers.


Webinar: Progress your career with SDI training

Watch the recording of 'Progress your career with SDI training' with Head of Service Desk Certification and SDI trainer Carla Thornley.  In this session Carla explains how SDI's qualification courses underpin best practice and help to establish a culture of service excellence.


The SDI Virtual Classroom

You can now train for your SDI qualification virtually! SDI’s live online training is a fully interactive, instructor led training experience, hosted through SDI’s online Adobe ConnectPro training portal.  Find out more here >>


The Service Desk Institute owns the standards and is responsible for managing and delivering the SDI courses. APMG is responsible for accrediting the SDI course training providers and for the SDI syllabi, curriculum, courseware and exams.

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Be Involved

  • Service Desk Training

    Service Desk Analyst

    12 - 14 June, Kent

  • Service Desk Training

    Service Desk Analyst

    12 - 14 June, Kent

  • Service Desk Training

    Service Desk Manager

    12 - 15 June, Birmingham

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