SDI is in a unique position as the creators of the professional standards that all of SDI's qualification courses and workshops are built on. Download the Service Desk Manager and Service Desk Analyst standards to find out more.
All of our courses are taught by extremely experienced and sought after tutors who combine real-life hands-on service desk knowledge and experience with the latest learning techniques.
Training course sizes are optimised to allow a high level of interaction, peer-to-peer learning and knowledge sharing.
SDI's unique set of courses will make a real difference to your career and your CV whether you're an analyst, a team leader, manager or responsible for an entire IT service department.
There's only one way to guarantee to an IT service employer that you're more capable and brilliant than the next candidate and that's to hold a recognised, professional SDI Service Desk Manager or Service Desk Analyst qualification.