The Service Desk Institute (SDI) appoints Damian Bowen as Non-Executive Board Director

Posted on Saturday 10 March 2018.

The Service Desk Institute, leading professional body for the IT service and support industry, announces that the Board has appointed a new non-executive Director, Damian Bowen. The appointment has been made to add further value and expertise to the Board which aims to inspire service desks to be brilliant.

Damian Bowen joins with immediate effect and brings a wealth of experience gained over the last 27 years from the IT Service Management, managed service and call centre industries. His early career included being Director of IT and Service Delivery for NTT DATA, one of the world’s largest systems integrators. During his time at NTT, Damian transformed their UK Service Operation into an award winning team supporting over 100,000 users.

Paul Rodrigues, Chairman of SDI, commented:

“On behalf of the Board of SDI, I am delighted to welcome Damian. He is highly regarded in the field of ITSM and I look forward to his valuable contributions to the Board’s deliberations and strategic vision. Damian’s up-to-date perspective on IT transformation and service management, as well as his deep insight and knowledge of the enterprise IT environment, will provide a depth of knowledge that will help propel the SDI brand forward globally.”

As co-founder of the consultancy company ITSM Value, Damian has worked with a number of leading organisations to define and implement operational efficiencies across the whole lifecycle of a customer’s IT experience, always focusing on delivering key business objectives and outcomes. His expertise in this area supports SDI’s next phase of growth as one of the most trusted and respected IT service community organisations in the world. 

About the Service Desk Institute (SDI)

The SDI company mission is to inspire service desks to be brilliant. To achieve this mission SDI has developed a set of goals by which it aims to inspire service desks:

  • To raise the quality of service delivery by valuing and embracing best practice
  • To create an inspiring and engaging customer experience
  • To invest in and empower their teams to be inspired, take action and be better
  • To shine by demonstrating and delivering exceptional business value


SDI sets the globally recognised best practice service desk standards that provide clear and measurable benchmarks for service desk operations and professionals. The standards are designed to encourage service desks to embrace best practice to in order to raise the quality of service delivery.

Download the full press release here.



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