The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 steps key for providing brilliant service. Step 10 forms part 11 and is the finale in the series; celebrating success!
Part 11 in The Naked Service Desk Series is the Reward and Recognition Insight Report.
Recognising the value of a team’s work is vital for building a brilliant team and is all too often overlooked. The service desk may have to deal with challenging business situations and firefighting, constantly receiving calls from frustrated, angry, or distressed end users and escalations. A good rewards and recognition programme can help to keep service desk staff motivated, and this can have a positive impact on staff morale and productivity, and therefore potentially the customer experience.
The best way to avoid the negative aspects of a reward and recognition scheme is to base the criteria and rewards around what would best suit your team and organisational goals. The Reward and Recognition Report will lay out the steps to follow to create and maintain an efficient and effective rewards and recognition programme which can be manipulated to be the best fit for your service desk team.