The 9 Best Practices of a High Performing Service Desk

Posted on Thursday 7 June 2018.

SDI regularly audits some of the best service desks in the world against the Global Best Practice Service Desk Standard. Service desks are measured against 9 key concepts which include metrics, customer experience and leadership among others. This presentation, the first of its kind, looks at the highest performing service desks in each of these concepts and delves into what makes them so successful.

David Wright SDI’s Chief Value & Innovation Officer presented this topic in the Keynote Theater during the SITS18 Service Desk & IT Support Show on 6th June 2018.  If you weren’t able to make it, or if you’d like your own copy of the presentation, please enter your details in the form below.
Note: The file may go straight into your downloads folder

9 Best Practices of a High Performing Service Desk

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