Marval Software

Posted on Wednesday 18 April 2018.

O2 Telefónica Retain Five-Star World Class Service Desk Certification

Posted on Thursday 8 February 2018.

About O2 Telefónica Based in Leeds UK, the internal service desk team at O2 Telefónica is comprised of 35 staff. They support 12,000 office and retail customers and deal with up to 20,000 incidents and requests per month through telephone, online, social media and mailbox channels. O2 Telefónica was the first organisation in the world

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Canterbury Christ Church University Achieve 98% Customer Satisfaction With Service Desk Certification

Posted on Wednesday 21 June 2017.

About Canterbury Christ Church University The University’s mission is to pursue excellence in higher education: transforming individuals, creating knowledge, enriching communities and building a sustainable future. The IT Service Desk supports around 19,000 users including university staff and students. The service desk comprises three Analysts, two Senior Analysts and an IT Service Desk Manager. The

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UKN Group: Achieving SDI’s 4 Star Service Desk Certification

Posted on Friday 26 May 2017.

About UKN Group UKN Group is a leading technology Service and Solutions provider with clients spanning Europe, Australia, Hawaii and America. UKN’s Service Desk is both based centrally at the Basingstoke headquarters and on a number of client sites across the United Kingdom. On average the service desk handles in excess of 1,000 incidents and service

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Greater Manchester Commissioning Support Unit: Achieving SDI’s 2 Star Service Desk Certification

Posted on Tuesday 23 May 2017.

About Greater Manchester Commissioning Support Unit GMCSU’s service desk supports Greater Manchester based NHS Clinical Commissioning Groups, GP Practices, NHS Acute Trusts, and non-NHS customers such as Specsavers. Located in Salford the service desk comprises 18 Service Desk Officers, 3 Service Desk Team Leaders and a Service Desk Manager. The service desk handles on average

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Timico Technology Services: Becoming Certified As A ‘Pro-Active’ Service Desk

Posted on Tuesday 23 May 2017.

About Timico Technology Services Timico Technology Services (TTS) excel in superior IT support and managed IT services providing full end-to-end solutions as part of Timico Technology Group. TTS support around 5000 users and 80 customers, ranging from SMB through to mid-market and enterprise accounts. Currently located in Reading and central London, the teams are split into

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Bournemouth University: Becoming Certified As A ‘Pro-Active’ Service Desk

Posted on Tuesday 23 May 2017.

About Bournemouth University Bournemouth University was founded in 1992 as one of the new universities. The Service Desk supports the University’s 1,500 staff and 16,500 students, as well as guests, visiting professors and prospective students. The 9 service desk staff handle over 3,800 incidents and requests per month, reaching up to over 5,000 during peak times. The

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