UKN Group: Achieving SDI’s 4 Star Service Desk Certification

Posted on Friday 26 May 2017.

About UKN Group UKN Group is a leading technology Service and Solutions provider with clients spanning Europe, Australia, Hawaii and America. UKN’s Service Desk is both based centrally at the Basingstoke headquarters and on a number of client sites across the United Kingdom. On average the service desk handles in excess of 1,000 incidents and service

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Greater Manchester Commissioning Support Unit: Achieving SDI’s 2 Star Service Desk Certification

Posted on Tuesday 23 May 2017.

About Greater Manchester Commissioning Support Unit GMCSU’s service desk supports Greater Manchester based NHS Clinical Commissioning Groups, GP Practices, NHS Acute Trusts, and non-NHS customers such as Specsavers. Located in Salford the service desk comprises 18 Service Desk Officers, 3 Service Desk Team Leaders and a Service Desk Manager. The service desk handles on average

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Timico Technology Services: Becoming Certified As A ‘Pro-Active’ Service Desk

Posted on Tuesday 23 May 2017.

About Timico Technology Services Timico Technology Services (TTS) excel in superior IT support and managed IT services providing full end-to-end solutions as part of Timico Technology Group. TTS support around 5000 users and 80 customers, ranging from SMB through to mid-market and enterprise accounts. Currently located in Reading and central London, the teams are split into

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Bournemouth University: Becoming Certified As A ‘Pro-Active’ Service Desk

Posted on Tuesday 23 May 2017.

About Bournemouth University Bournemouth University was founded in 1992 as one of the new universities. The Service Desk supports the University’s 1,500 staff and 16,500 students, as well as guests, visiting professors and prospective students. The 9 service desk staff handle over 3,800 incidents and requests per month, reaching up to over 5,000 during peak times. The

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IT Lab Achieve 3 Star Certification

Posted on Friday 3 March 2017.

About IT Lab IT Lab is one of the largest technology and managed services providers in the UK providing end-to-end IT solutions across all sectors. The Support Services team is located primarily in London, Woking and Cape Town South Africa plus engineers working remotely in Australasia. The service desk team is made up of 125 people and

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Workbooks

Posted on Thursday 4 May 2017.

About Workbooks believe that building and maintaining great customer relationships is key to business success. They provide a service which focuses on CRM and ties together marketing, sales, customer service and finance. Workbooks have built business relationships with a range of different organisations and the service and support team are a very flexible workforce. We spoke with

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