Future Of The Contact Centre 2019 13 February 2019, Victoria Park Plaza, London SDI’s industry analyst Scarlett Bayes will be presenting at FOCC19 on 13 February in London. Register here. Merging Service Desks 2 May 2019, ExCeL London At SITS19, SDI’s Consultant Auditor, Emma Faller, shares her experiences of implementing, adapting and adopting a framework to meet the needs of three shared service partner organisations and their users. She also shares advice for organisations who want to consolidate services into a leaner, more customer-focused single service. Register here>> SITS 2019 1 May 2019, ExCeL London Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 1&2 May 2019 at London’s Excel. See more here>> ITSM 19 18 November 2019, Bishopsgate, London Come and meet the SDI team at our exhibition stand at itSMF UK’s annual conference.