What If A Celebrity Called Your Service Desk?

Posted on Tuesday 5 December 2017.

Charlotte Sweeney OBE Hosts Inclusive Leadership at SDI18

Posted on Friday 24 November 2017.

We’re excited to announce Charlotte Sweeney as keynote speaker at SDI18!  She will be speaking about how service desk leaders can contribute to creating a more diverse and inclusive workplace to get the best out of those who work with them. ”Research shows that companies who create really inclusive work environments, and have diverse teams, generally see 12% higher employee

Read More


Let’s Talk About Mental Health

Posted on Wednesday 22 November 2017.

  Campaigns for mental health awareness have achieved amazing results in the last few years, however, in regards to mental health in the workplace, arguably there’s a long way to go…  Emma Mamo, Head of Workplace Wellbeing at Mind, will be joining us as one of our influential breakout speakers at The Conference for Service Desk Leaders 2018 to discuss the importance of

Read More


Sally Bogg, Head of End User Services at Leeds Beckett University, wins Inspirational Leader of the Year 2017

Posted on Tuesday 21 November 2017.

What does it takes to become Inspirational Leader of the Year in the industry’s IT Service & Support Awards. Here is Sally Bogg’s story from the 2017 awards. What made you decide to enter the awards? I see the awards as a fantastic opportunity to raise the profile of both Leeds Beckett University and Universities in general. They

Read More


Should vendors and customers spec out after-sales support plans?

Posted on Monday 20 November 2017.

by Scarlett Bayes, Industry Analyst, SDI   There are several aspects of the partnership between service desk professionals and ITSM tool vendors; some centered around the tool itself, and others stem from customer service. Often, problems and frustrations can also arise within a service desk professional’s relationship with their vendor. What are your top 5

Read More


What IT Support Does Your Business Need? Four Tiers of IT Support explained

Posted on Thursday 16 November 2017.

by Alan Conduct, Head of Support Services at UKN Group Making sense of IT support means clearly understanding what your business needs. Larger, more complex organisations usually have more complex IT needs. Digital transformation, staff using their own devices and app, programmes to remove extensive paperwork and manual filing usually make companies more reliant on

Read More


London Metropolitan University alumnus supports Service Desk Certification

Posted on Thursday 16 November 2017.

This Summer London Metropolitan University began the exciting process of Service Desk Certification, the globally recognised accreditation programme which benchmarks an IT service operation against the SDI best practice Standard. The first stage of the Service Desk Certification (SDC) programme is an initial service desk assessment by an experienced SDI auditor to evaluate current service

Read More


MESSAGE US
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • This field is for validation purposes and should be left unchanged.
X