There is never a better time than Spring for a fresh perspective on your marketing strategy and a look at what you can accomplish in …
With the advent of conversational AI, companies are finding new ways to streamline internal processes and improve the overall employee experience by employing a bot-human …
The day has come – we’ve decided to jump into the ChatGPT bandwagon! After all, ChatGPT is one of the most “advanced” AI tools ever …
Customer experience and satisfaction are critical to the success of any business. With up to 12 positive experiences needed to make up for a single …
It’s been a while since the winners of the SDI Awards 2022 were announced, and it’s time to catch up with the successful award entries! …
Social engineering attacks are on the rise and a major threat to the IT service desk. Is your organisation prepared? Here’s what you need to …
SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …