How to Leverage Industry Awards

There is never a better time than Spring for a fresh perspective on your marketing strategy and a look at what you can accomplish in …

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Conversational AI

Conversational AI in Employee Experience

With the advent of conversational AI, companies are finding new ways to streamline internal processes and improve the overall employee experience by employing a bot-human …

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Exploring ChatGPT

Exploring ChatGPT: Stats and Insights You Can’t-Miss

The day has come – we’ve decided to jump into the ChatGPT bandwagon! After all, ChatGPT is one of the most “advanced” AI tools ever …

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GigCX-image

How to Empower Customer Service with GigCX

Customer experience and satisfaction are critical to the success of any business. With up to 12 positive experiences needed to make up for a single …

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Catch Up With 2022 SDI Award Winners: Fouzia – Serco

It’s been a while since the winners of the SDI Awards 2022 were announced, and it’s time to catch up with the successful award entries! …

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Protecting the IT Service Desk from Social Engineering Attacks

Social engineering attacks are on the rise and a major threat to the IT service desk. Is your organisation prepared? Here’s what you need to …

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Why Attend Spark 23?

SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …

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