The Coming Enterprise Service Desk- How IT Can Lead the Way in Enterprise Services

Posted on Monday 5 March 2018.

How IT Can Lead the Way in Enterprise Services   The Common Sense of Enterprise Services   Guest Post By Jeff Rumburg, CEO and Angela Irizarry, Vice President and COO of MetricNet   Jeff Rumburg & Bruce Duncan are hosting ‘How Deloitte UK Leveraged Metrics in Their Service Desk’ at #SDI18- The Conference For Service Desk Leaders next week. It’s not

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Fantasy Conference Programme

Posted on Sunday 4 March 2018.

by Rob Beswick, SDI   #SDI18 will be my 12th SDI conference, and with such a varied choice of speakers I am often stopped and asked by service desk professionals, ‘what’s the best session for me to attend?’. My first response is to ask what challenges they are facing on their service desk or if one of

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Best Small Service Desk Finalist Arqiva Share Their Top Tips

Posted on Saturday 3 March 2018.

The IT Service and Support Awards 2018 took place on the 13th March at the Hilton Metropole in Birmingham. Ahead of the awards, Best Small Service Desk finalists Arqiva talk about the awards process and how they have improved their service desk in the past year. What made you decide to enter the awards? We had reached a

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Awards Finalists Marsh & McLennan Share Their Exciting Plans For The Future

Posted on Saturday 3 March 2018.

Marsh & McLennan tell us their favourite part of the SDI awards process and their exciting plans for the future, ahead of the IT Service and Support Awards 2018!   What made you decide to enter the awards? The Service Desk Institute is a globally recognised organisation, advocating the highest levels of performance and service

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Awards Winner Feezaan Asghar Shares His Shadowing Plan Which Improved Service Desk Performance

Posted on Saturday 3 March 2018.

Feezaan Asghar, Service Desk Team Leader at Leeds Beckett University and winner of the Service Desk Analyst of the Year 2018 award explains the strong sense of teamwork at Leeds Beckett and how he implemented the successful shadowing plan to improve service desk analyst’s performance.   Feezaan joined us on our 2019 Awards Launch Webinar, hear more

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Awards Finalists Allen and Overy Share Some Expert Advice

Posted on Saturday 3 March 2018.

Allen and Overy share some advice to anyone thinking of entering the SDI awards next year and some top tips on how to make your service desk more successful. What made you decide to enter the awards?  Attending the annual SDI conference and listening to the stories of the finalists was really inspirational. Hearing about

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