DS Smith Pack A Punch At The SDI Awards!

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we spoke to the finalists about their experiences, reasons …

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confession of CIO

Confession of an ex-CIO – I should have paid more attention to my Service Desk!

Written by Daniel Breston After forty years in IT, I learned I had caused anxiety and distress after a candid discussion with a service desk …

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itsm trends

Back To the Future of ITSM – What We Have Learned?

As Doc from the ‘Back to the Future’ movie said, “Roads? Where we’re going, we don’t need roads.” We may not know all the routes, …

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Here Are the Top 12 Most Popular SDI Blogs in 2022

Undeniably, it can be very challenging to predict with certainty what IT & ITSM trends we should expect every year. The industry is constantly evolving …

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Mauricio Corona blog

The Importance of Intelligent Automation & Some Trend Predictions For 2023

In the last part of our blog series, ‘Back to The Future of ITSM’ we reached out to Mauricio Corona, Ph.D. Chairman BP Gurus & …

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simone jo moore blog

The Right Path to Developing the Next Generation Of IT Leaders

In part 4 of our blog series ’Back to The Future of ITSM’, we spoke with Simone Jo Moore, Industry Thought Leader. We discussed some …

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tuuli bell blog

IT Sustainability: The Challenges of IT Going Green

Marty McFly from the ‘Back to the Future’ movie once said, “If you put your mind to it, you can accomplish anything.” Well, the same goes …

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