Air IT Are SDI Awards Finalists In An Impressive Two Categories!

Posted on Friday 2 March 2018.

Air IT made it as finalists in an impressive two categories at the IT Service and Support Awards 2018- for Best Small Enterprise Managed Service Provider and Service Desk Manager of the Year, Jamie Hissitt   Find out the key to Air IT‘s success and why they’ve convinced us that James Bond would be the perfect edition

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Interview With Service Desk Analyst of the Year Finalist Arfan Masood from Agilisys

Posted on Wednesday 28 February 2018.

    Arfan Masood, Service Desk Analyst at Agilisys, answers our questions on being an IT Service & Support Awards 2018 finalist…   What made you decide to enter the awards?  I was nominated by my team in recognition of my hard work on the Service Centre.    What part of the awards process did you enjoy the most?  I enjoyed the

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Agilisys Make The Final Three For The Best Medium-Large Enterprise Managed Service Provider

Posted on Monday 26 February 2018.

 Best Medium/Large Enterprise Managed Service Provider award winners Agilisys share with us what makes them a stand-out service organisation.   What made you decide to enter the awards? We wanted to show what great work we’re doing within the Service Center and show all of our staff how important it is to be on the

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Mark Dickinson, Agilisys Talks About Being an ‘Inspirational Leader of the Year’ Finalist

Posted on Monday 26 February 2018.

Mark Dickinson, Head of Group Problem Management at Agilisys speaks to us about being an ‘Inspirational Leader of the Year‘ finalist and the key to his success.   What made you decide to enter the awards? This is our second year as an organisation attending the prestigious awards with SDI and as such I see

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Myra Fulton Announced as Inspirational Leader of the Year Finalist

Posted on Sunday 25 February 2018.

Myra Fulton, Director of Engineering at Skyscanner answers our questions ahead of the IT Service and Support Awards after being announced as a Inspirational Leader of the Year finalist.   What made you decide to enter the awards?  I am very passionate about the work that all IT Support teams do and the impact they

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Developing the Customer Experience

Posted on Wednesday 21 February 2018.

This is part 8 in the Naked Service Desk Series. The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 steps which are key for providing brilliant service. Of the 10 steps, step 7 focuses on developing and documenting the customer experience. Customer

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