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In times of uncertainty and conflict, this theme emphasises the importance of feeling connected to others and being part of something bigger.
SDI wants to make service desks a Happy Place and asked me to write a blog on Technostress and how to benefit from the service desk to ensure that our service desks can work better and safer for all concerned.
It’s a regular Monday morning at work. You’re juggling between an ITSM system that’s great for handling service requests but seems to exist in its …
We spoke to Senior Application Support Specialist & SDI Co-ordinator, Lily Kainey and her team at the Trust to learn more about them and their …
In this blog, we’ll dive into some of the latest statistics shaping the future of ITSM. We will cover self-service, knowledge management, employee engagement and productivity, training and development, and emerging technologies.
If you’d like to stay at the top of the industry trends, read on and learn more!
In this article, we will explore effective ways to manage some of the common challenges a service desk teams face. We will also provide insights on establishing good working practices and share some inspiring success stories.
The stage is set, the spotlight is warming up, and an extraordinary opportunity knocks at your door! We’re beyond thrilled to roll out the red …
Recruiting the right people is tough – ask any service desk manager with empty seats to fill. Candidates are in short supply and those that you do see, somehow just aren’t quite what you’re looking for.