Meet the Awards 2022 Finalists: Fujitsu

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons …

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Serco achieve 3star Certification in their very first audit

Serco Group Plc’s roots date back to 1929. Serco specialise in the delivery of essential public services, with over 50,000 people working in defence, transport, …

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Meet the Awards 2022 Finalists: iVendi

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons …

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Ways of working: From no chairs or windows to Artificial Intelligence…

SDI would like to welcome Kim Blackmore to our team as our new interim Business Administrator! To get to know Kim a little better, we …

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Are These The Skills You’ll Need Tomorrow?

by Tessa Troubridge, CEO, Service Desk Institute   As part of recent SDI research, we asked over 400 IT workers including Service Desk Mangers, IT …

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Ask yourself, would you apply?

Advice and tips for managers when recruiting – from SDR   We were once interviewing a very senior IT Service Management Consultant for a prestigious …

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Air IT Becomes SDI’s Only current SME 4 Star Certified Managed Service Provider

Air IT has successfully obtained the 4-star ‘business-led’ Service Desk Certification (SDC) accreditation from SDI. Making them the only Managed Service Provider (MSP) to currently …

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