Back To The Future With Jason Bradbury

High powered, driven by octane, The Gadget Show’s Jason Bradbury speaks at SDI21 Live & Interactive! Compelling, high powered and charismatic celebrity ‘future of tech …

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Diving into Data, Concept 8, and Deriving Value

Diving into Data, Concept 8, and Deriving Value By Scarlett Bayes, Senior Research Analyst, SDI   The Service Desk Institute’s certification programme gives us an …

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CX: Delivering Happiness – The Series, Part 5

CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away …

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CX: Delivering Happiness – The Series, Part 2

CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away …

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CX: Delivering Happiness – The Series, Part 3

CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away …

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Delivering Happiness - Customer Experience

CX: Delivering Happiness – The Series, Part 1

CX: Delivering Happiness SLA’s are vital to documenting customer requirements, KPI’s firmly have their place in service performance monitoring, but make sure you don’t fall …

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CX: Delivering Happiness – The Series, Part 4

CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away …

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