8th December 2020
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The new KPIs for AI/Chatbot powered Service Desk by Manish Sharma, Co-Founder at Rezolve.ai Service Desks have begun their journey towards an AI/Chatbot driven evolution. …
On Thursday 26 November 2020, IT service professionals from around the world tuned in live for SDI’s 25th annual IT Service & Support Awards 2020 …
Service Desk Analyst of the Year 2020 finalists Billy Abbas (Leeds Beckett University), Cameron McKenzie (Fujitsu) and Sal De Franco (Bloomberg) answered a few questions …
by Scarlett Bayes, Senior Research Analyst The Higher Education sector faces some unique challenges when it comes to their service desks, and who better to …
On Thursday 14th November 2019, our awards shortlist united in Birmingham for the IT Service & Support Awards 2020 judging day. The judges then had …
By Karyn Wilkins (FIRP) Director, Avocet Strategic Resourcing, SDI Associate. With the world thrown into a time of uncertainty, the only thing we can be …
Universities (both staff and students) are not having an easy time at the moment. Successfully navigating everybody through a global pandemic isn’t something anyone has …