Read More
The Service Desk Institute (SDI) appoints Mauricio Corona to its Board of Directors
Posted on Monday 8 January 2018.
It’s Time To Cut Down Calls: Making Self-Service Work
Posted on Thursday 4 January 2018.
A better customer experience We have been talking to Barnardo’s Head of Service Management Mark Bassett to discover the key to their success with self-service. Firstly, we wanted to know what influenced Mark and his team to implement a self-service portal and how they prepared for the transition. “The driver for implementing self-service was to cut down the request calls which
Service Desks Talk Digital Transformation
Posted on Friday 15 December 2017.
by Scarlett Bayes, SDI Analyst SDI and Ivanti hosted a forum for service desk professionals to voice and express their concerns and ideas surrounding Digital Transformation. The purpose of the day was to give a voice to industry professionals that are not usually heard. The day was led by audience group discussion, where participants
And The Winners Are…
Posted on Thursday 14 December 2017.
Find below the winners of our SDI18 #12DaysOfChristmas Social Competition Day 1: Winner:Â Sarah Blakebrough Day 2: Winner:Â Leigh Batten Day 3: Winner:Â Michael Thresher Day 4: Winner:Â Antonia Jones Day 5: Winner:Â Rhianne Poole Day 6: Winner:Â Matthew Lynch Day 7: Winner:Â Wayne Winterbottom Day 8: Winner:Â Sean Walsh Day 9: Winner:Â Sally Bogg
Have You Heard The One About Identity Theft?
Posted on Wednesday 13 December 2017.
Comedian, BAFTA Shortlisted Director & Author Talks Identity Theft We’re excited to announce comedian Bennett Arron as a keynote speaker at SDI18! In recent years, we have seen AI and machine learning emerge. Considering these new technological advancements, how do you see identity theft evolving in the next five years? ”Sadly I think the scale of the crime
What If A Celebrity Called Your Service Desk?
Posted on Tuesday 5 December 2017.
”You think you deliver great service, but then a celebrity called…and everything changed!” Discover the gap in your service desk you never knew existed. Celebrity Service is a fresh way to look, think and act, upgrading every aspect of your team’s customer service as though you would with a celebrity, enabling you to become memorable in
Charlotte Sweeney OBE Hosts Inclusive Leadership at SDI18
Posted on Friday 24 November 2017.
We’re excited to announce Charlotte Sweeney as keynote speaker at SDI18! She will be speaking about how service desk leaders can contribute to creating a more diverse and inclusive workplace to get the best out of those who work with them. ”Research shows that companies who create really inclusive work environments, and have diverse teams, generally see 12% higher employee