Important women in the history of IT: Grace Hopper

The 2017 IT Service & Support Awards, hosted by SDI, took place on 29 March at the Hilton Metropole at the NEC in Birmingham. There were seven awards categories and seven winners plus an extra special achievement award for Most Improved Service Desk. Watch the night unfold with interviews from guests and winners on night in this

by Mike Franchetti, SDI, Customer Insight Analyst Some time ago a documentary was doing the rounds looking into the alarming habits of one of Britain’s most obsessive ‘hoarders’. Not without sad moments, we were welcomed into a house stacked from floor to ceiling with belongings ranging from collectables, the unlikely-to-be-useful, and common everyday rubbish. The poor

by Tom West-Robinson. Being a specialist IT Service Management Recruiter I interact with a large number of ITSM professionals on a daily basis, and I choose the word professional in exactly the right context. So, for the avoidance of any doubt, as a recruiter, IT Service Delivery Managers, IT Managers and Directors ask me to

Is Employer Branding Important? Unless you’ve been living under a rock for the last couple of years, you will have heard the term ‘employer branding’ bandied about and you may think it’s just one of the latest buzzwords, or because it’s about ‘branding’ it definitely falls under the marketing department’s remit and is something to

January’s Service Desk of the Month features SDI member Atomwide telling us all about what everyday life is like as part of their service desk team. What types of customers do you support? What are their technical abilities and what common incidents do you receive? Atomwide supplies its own bespoke managed IT services to the

I was once interviewing a very senior IT Service Management Consultant for a prestigious London based company, and this was the final interview. To get to this stage the consultant had to endure a very long and challenging process. After the interview had finished he gave me a call with a complete de-brief of how