The IT Service & Support Awards take place every Spring in Birmingham to celebrate all that is great about the IT service industry. The goal of the awards is to recognise and reward the real shining stars of our industry; those who are going above and beyond to achieve the incredible and offer something truly inspirational
This is the second article in The Naked Service Desk Series. The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 elements which are key for providing brilliant service. Part 2 of The Naked Service Desk is about defining the strategic purpose
Written by Alan Conduct, Head of Support Services at UKN Group Building an effective IT service desk is not easy. With technology evolving so quickly, with companies reliant on a complex mix of hardware, software, cloud-solutions, broadband, telephony and legacy systems, you need an IT help desk that can provide support and proactively grow the business.
Written by Mark Watson, Chief Operating Officer at UKN Group Consumers – me and you – the ‘user’ want IT support services like a service desk that are intuitive, easy to use, more about self-serve than sitting and waiting for a solution. Known as the Next Generation of Service Desk (NGSD), emerging behaviours are encouraging
by Stephen Mann Some people might feel uncomfortable about artificial intelligence (AI). They might have grown up watching the Terminator movies and have yet to get past Skynet and the attempted extermination of humanity by machines. Or they might just worry that the technology will adversely affect something that’s currently inherently “human” – either