Key Tips for Recruitment and Retention of a Diverse Team

Key Tips for Recruitment and Retention of a Diverse Team by Scarlett Bayes, Industry Analyst, SDI Last year, SDI teamed up with Ivanti to host …

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Award finalists ICL Services discuss how they plan to evolve their service desk

ICL Services are finalists in 2 brilliant award categories this year – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project’. They have kindly …

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Double award finalists Retail Assist share their top tips & success story

Retail Assist are finalists in an amazing 2 categories – ‘Best Small Enterprise Managed Service Provider’ and ‘Best Service Desk CX’ 2019. They have kindly …

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Double award WINNERS Wipro let us in on what makes their service desk stand out

Wipro are winners of an amazing 2 awards – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project 2019’. They have spoken to us …

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Best Automation Project Finalists Everbridge Chat Top Tips & Future Plans

Andrew Loxton, Support Manager for ‘Best Automation Project’ finalist Everbridge, has kindly taken the time to answer a few of our questions ahead of the …

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Fujitsu talk being an award finalist & how they improved their service desk in 2018

Best Service Improvement Project 2019 is a brand new award for 2019 – our award finalists Fujitsu have kindly taken the time to answer a …

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An interview with our Senior Service Desk Analyst of the Year finalists

New category for this year – Senior Service Desk Analyst of the Year 2019 – finalists Nick Creaser, Tom Lamb (Cegedim RX) and Tom Phillips …

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