How To Manage Your Team If You Are Working From Home

That technology changes rapidly is one of the vast understatements of our time. Organisations and individuals involved in IT service management must continually reinvent themselves to keep up with the “digital transformation” across a myriad of business IT landscapes. Companies must stay on top of the rapid change in order to compete in the increasingly

If you’re a service desk manager looking for your next career move, which of your current skills and capabilities will be of most use? Many IT service desk managers have worked their way up through the service desk ranks thanks to their hard work and a combination of technical knowledge, interpersonal skills, and then management

Over the last few weeks, we’ve witnessed an unprecedented global health challenge that many countries continue to contend with as a result of the COVID-19 form of Coronavirus. As well as continually assessing the situation as it unfolds and changes, organisations globally are also having to quickly understand what this means for their customers, their

SDI announces new Middle East community partnership with SMCE   Exclusive SDI MENA Global Partner, ACIS-IT, and SDI are honoured to welcome a new affiliate partner for service desk certification (SDC) and consultancy and improvement services in the Middle East region, focusing on Saudi Arabia. Dedicated to the promotion of a culture of Service Excellence in

By Stuart Perkins, a GBS Service Management Architect at Smith and Nephew At this year’s annual SDI conference – SDI20 – I’ll be presenting on Smith and Nephew’s Global Business Services function, focusing on our “Shift-Left” strategy. Executed well, Shift-Left has steered us towards the “promised land” – maximising customer satisfaction levels while reducing support

By Sundeep Singh, Digital Service Manager working at Co-operative Trading Group How do you keep your teams happy and performing well whilst balancing busy workloads, priorities and keeping up with demands of transformation and change? Start with culture. More and more IT service teams are working closer with those developing products and services through use of digital