Service Desk Of The Month – Atomwide

I was once interviewing a very senior IT Service Management Consultant for a prestigious London based company, and this was the final interview. To get to this stage the consultant had to endure a very long and challenging process. After the interview had finished he gave me a call with a complete de-brief of how

In the final video of this 3 part Coffee Break episode our panel discuss some practical tips and considerations for service desks dealing with the challenges of managing and working within a support operation that incorporates more and more automated processes and functions.  Watch the first part here. The report Ollie refers to in this episode

December’s Service Desk of the Month features SDI member, Information Services Service Desk at University Of Huddersfield. What types of customers do you support? What are their technical abilities and what common incidents do you receive? We primarily support both staff and students at the University, but also provide support for University Alumni, who have