Diana Leggott, Bournemouth University announced as a Finalist for Service Desk Manager of the Year

Saydur Rahman, Service Desk Analyst at Barnardo’s answers some questions about making it as a finalist for Service Desk Analyst of the Year at the IT Service and Support Awards 2018…       What made you decide to enter the awards?  I wanted to enter the awards as I want to see where I

Cardonet, finalists in the Best Small Enterprise Managed Service Provider category, tell us their exciting plans for the future and share their top tips for a successful service desk.   What made you decide to enter the awards? Awards have never been a big thing for us as an organisation and this is the only

The team at BullGuard were kind enough to answer some questions for us ahead of the IT Service and Support Awards next month for which they are finalists for the Best Medium Service Desk category. What made you decide to enter the awards? At BullGuard, we’ve always been very proud of our support team and considered

Take a look into the future of artificial intelligence and meet the robot that everyone is talking about… Pepper, the humanoid robot will be joining us at conference this year as one of our breakout speakers, as well as making a few surprise appearances along the way.   Manufactured by SoftBank Robotics, Pepper was first introduced to

Mike Matthews, gives us an insight into Artificial Intelligence and preparing to speak at SDI18   When I was asked if I’d like to present to a conference audience about the impact of analytics, robotics and AI, I mused over a strap-line that would get people’s attention and came up with “They’re coming to take me away”.

By Claire Agutter, Director at Scopism   At this year’s SDI conference, I’m looking forward to sharing the story of VeriSM; the new service management approach for the digital age, and showing attendees how to use a range of standards and frameworks to overcome business challenges and get ‘digital ready’.   The background to VeriSM