Saydur Rahman from Barnardo’s talks being a Service Desk Analyst of the Year 2018 Finalist

Posted on Tuesday 13 February 2018.

Saydur Rahman, Service Desk Analyst at Barnardo’s answers some questions about making it as a finalist for Service Desk Analyst of the Year at the IT Service and Support Awards 2018…       What made you decide to enter the awards?  I wanted to enter the awards as I want to see where I

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Award Finalists Cardonet Share Their Top Service Desk Tips

Posted on Tuesday 13 February 2018.

Cardonet, finalists in the Best Small Enterprise Managed Service Provider category, tell us their exciting plans for the future and share their top tips for a successful service desk.   What made you decide to enter the awards? Awards have never been a big thing for us as an organisation and this is the only

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BullGuard Secure Their Place In The Final For Best Medium Service Desk

Posted on Monday 12 February 2018.

The team at BullGuard were kind enough to answer some questions for us ahead of the IT Service and Support Awards next month for which they are finalists for the Best Medium Service Desk category. What made you decide to enter the awards? At BullGuard, we’ve always been very proud of our support team and considered

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Meet Pepper the Humanoid Robot at SDI18

Posted on Monday 12 February 2018.

Take a look into the future of artificial intelligence and meet the robot that everyone is talking about… Pepper, the humanoid robot will be joining us at conference this year as one of our breakout speakers, as well as making a few surprise appearances along the way.   Manufactured by SoftBank Robotics, Pepper was first introduced to

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They’re Coming To Take Me Away!

Posted on Wednesday 7 February 2018.

Mike Matthews, gives us an insight into Artificial Intelligence and preparing to speak at SDI18   When I was asked if I’d like to present to a conference audience about the impact of analytics, robotics and AI, I mused over a strap-line that would get people’s attention and came up with “They’re coming to take me away”.

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Navigating The Digital Maze With VeriSM™

Posted on Wednesday 7 February 2018.

By Claire Agutter, Director at Scopism   At this year’s SDI conference, I’m looking forward to sharing the story of VeriSM; the new service management approach for the digital age, and showing attendees how to use a range of standards and frameworks to overcome business challenges and get ‘digital ready’.   The background to VeriSM

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