Member Exclusive: Discounts on ITSM Zone eLearning

Posted on Tuesday 21 April 2020.

SDI & ITSM Zone join forces to bring the IT service and support industry and SDI members more value While many of you will have been advised to stay at home, work from home, and keep yourself and your family safe until the virus crisis has passed, you may now be keen to start getting

Celebrating Frontline IT Service Teams

Posted on Thursday 16 April 2020.

Since the start of the COVID-19 pandemic, SDI has been truly inspired by the dedication and sheer hard work that IT support teams and service desks around the world have been demonstrating. Many have worked round the clock to ensure their companies, employees and customers have everything they need to continue working remotely. Often the

Service Orchestration: An Overview

Posted on Thursday 16 April 2020.

by Scarlett Bayes, Senior Research Analyst, SDI Service Orchestration: An Overview What is it? Service orchestration details the combination of process integration, omnichannel support, intelligent automation, and Shared Services, to create a seamless end to end customer journeys across an organisation and automate low-level tasks. What are the reasons? SDI Insight shows that over 60%

Harness The Power Series: People Management

Posted on Tuesday 31 March 2020.

Harnessing The Power of Assessment – People Management   Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will guide you on

Your on-hand, virtual community of ITSM Experts

Posted on Wednesday 25 March 2020.

As the global slowdown is thrust upon us, we now have a fantastic opportunity to shine through adversity – to be adaptable, fast and flexible, to start planing for the next better set of opportunities. It’s in these uncertain times that now more than ever, SDI want to support our brilliant ITSM community to stay

Things To Think About Now Your Team Is Working From Home

Posted on Monday 23 March 2020.

By Candy Candappa, IT and programme management executive   I’ve spent much of the last 20 years managing teams I couldn’t see and often who I never meet. Usually those teams are in different countries spanning time zones, corporations and cultures. To be successful you have to develop a management method that understands the individuals

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