Gender Equality in ITSM: The Stats

Posted on Friday 8 March 2019.

Key Tips for Recruitment and Retention of a Diverse Team

Posted on Thursday 7 March 2019.

Key Tips for Recruitment and Retention of a Diverse Team by Scarlett Bayes, Industry Analyst, SDI Last year, SDI teamed up with Ivanti to host a forum for service desk professionals (both male and female) to discuss their thoughts, concerns, and ideas surrounding Gender Equality in ITSM. Throughout the day, delegates expressed that they struggled

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Award finalists ICL Services discuss how they plan to evolve their service desk

Posted on Tuesday 5 March 2019.

ICL Services are finalists in 2 brilliant award categories this year – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project’. They have kindly answered some of our questions ahead of the IT Service & Support Awards next month…   What made you decide to enter the awards?   We did a great job relating to the process improvement of ticket handling,

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Double award finalists Retail Assist share their top tips & success story

Posted on Tuesday 5 March 2019.

Retail Assist are finalists in an amazing 2 categories – ‘Best Small Enterprise Managed Service Provider’ and ‘Best Service Desk CX’ 2019. They have kindly taken the time to speak to us about their awards experience and what initiative they have implemented to improve their service desk!   What made you decide to enter the

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Double award WINNERS Wipro let us in on what makes their service desk stand out

Posted on Tuesday 5 March 2019.

Wipro are winners of an amazing 2 awards – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project 2019’. They have spoken to us about their automation journey and let us in on their top tips for a successful service desk. We’re also lucky enough to hear about their exciting future plans for ‘The

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Best Automation Project Finalists Everbridge Chat Top Tips & Future Plans

Posted on Monday 4 March 2019.

Andrew Loxton, Support Manager for ‘Best Automation Project’ finalist Everbridge, has kindly taken the time to answer a few of our questions ahead of the IT Service & Support Awards at the end of this month. Wishing all of our finalists the best of luck!   What made you decide to enter the awards? We

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Fujitsu talk being an award finalist & how they improved their service desk in 2018

Posted on Monday 4 March 2019.

Best Service Improvement Project 2019 is a brand new award for 2019 – our award finalists Fujitsu have kindly taken the time to answer a few of our questions ahead of the IT Service & Support Awards this month. Good luck guys! What made you decide to enter the awards?   Fujitsu are members of SDI

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