ITSW19 – Training for Tech Titans

Posted on Tuesday 3 December 2019.

By Jamie Bell, Service Operations Manager, SDI When it comes to service desk and IT Service Management training, we at the Service Desk Institute and our partners PeopleCert are the titans of our industry. We utilise decades of industry experience to create professional standards and qualifications that put any service desk or IT Service Management

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ITSW19 – Mighty Morphin Super Metrics!

Posted on Monday 2 December 2019.

By Jamie Bell, Service Operations Manager, SDI Whether you’re looking for service desk data to make better operational or strategic decisions, or you simply want to measure the performance of something, Mighty Metrics are super important!  There are dozens of different metrics that can be measured to understand performance and create management information. The Global

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And the IT Service & Support Awards 2020 Finalists are…

Posted on Wednesday 27 November 2019.

On Thursday 14th November, our awards shortlist united in Birmingham for the IT Service & Support Awards 2020 judging day. The judges then had the impossible task of narrowing down the shortlist to just 3 desks/individuals per category. We would like to say a massive congratulations to all of our shortlist and finalists and a

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SDI Podcast Episode 4

Posted on Tuesday 19 November 2019.

At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which is here to Surprise, Delight, and

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SDI Spotlight: Go-Ahead

Posted on Monday 18 November 2019.

In this month’s SDI spotlight, we speak to and share best practice with Go-Ahead Group about their Service Desk:   Tell us a little about your service desk and who your customers are? Go-Ahead Group is a leading public transport operator in the UK with over two million bus journeys made on its services every

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We’re excited to announce the IT Service & Support Awards 2020 Shortlist!

Posted on Tuesday 12 November 2019.

We’ve had a record number of award entries for the IT Service & Support Awards 2020 this year and the judges were very impressed with the level of all entries received! We’re delighted to announce the 2020 shortlist below, who will present to the judges in person on Thursday 14th November in Birmingham. We would

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