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Discover why KPIs are not only a measure but a fuel for employee well-being. Learn from real-world experiences and avoid common KPI mistakes.
SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …
This blog post discusses the ethical issues of AI in the workplace. It covers the main points, highlights potential issues, and suggests the importance of ethical considerations in the context of AI implementation.
SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …
Betsi Cadwaladr University Health Board is the largest health organisation in Wales, supplying a full range of primary, community, mental health and acute hospital services …
In this blog, we’ll discuss how soft skills can enhance your service desk recruitment process and improve customer satisfaction and retention.
SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …