Conversational AI in Employee Experience

Posted on Tuesday 28 March 2023.

Exploring ChatGPT: Stats and Insights You Can’t-Miss

Posted on Thursday 16 March 2023.

The day has come – we’ve decided to jump into the ChatGPT bandwagon! After all, ChatGPT is one of the most “advanced” AI tools ever made available to us – so far. Since its launch in November 2022, ChatGPT has inspired many discussions and broken unexpected records. It has set new standards, which will be

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How to Empower Customer Service with GigCX

Posted on Thursday 9 March 2023.

Customer experience and satisfaction are critical to the success of any business. With up to 12 positive experiences needed to make up for a single negative one, it’s clear that exceptional customer service is a must. However, the way we approach customer service has evolved. In today’s fast-paced world, organisations must adapt to emerging trends

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Catch Up With 2022 SDI Award Winners: Fouzia – Serco

Posted on Tuesday 7 March 2023.

It’s been a while since the winners of the SDI Awards 2022 were announced, and it’s time to catch up with the successful award entries! The SDI Awards recognises, promotes and acclaims excellence, professionalism, innovation and the outstanding achievements of the people and teams to the success of their organisation. Through our downloadable case study,

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Protecting the IT Service Desk from Social Engineering Attacks

Posted on Monday 27 February 2023.

Social engineering attacks are on the rise and a major threat to the IT service desk. Is your organisation prepared? Here’s what you need to know. Social engineering and the service desk ISACA’s State of Cybersecurity 2022 Report indicates that for the second year in a row, social engineering was the top attack type. With

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Why Attend Spark 23?

Posted on Friday 24 February 2023.

SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure to innovate in a highly competitive environment, the SDI Conference provides a welcome mix of brain-nourishing insights and inspiration to absorb over two enjoyable days. The SDI Conference, held at

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Who Can Benefit from Artificial Intelligence?

Posted on Tuesday 21 February 2023.

The rise of artificial intelligence (AI) has been a hot topic of discussion lately, and for a good reason. AI has dramatically impacted our lives, from smart assistants to self-driving cars. But who can actually benefit from the use of AI? You might be surprised to learn that anyone, from the average person to large

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