The Importance of IT Training Certification in the Industry

Written by Barclay Rae, SDI Consultant & Auditor With great sadness, we recently heard of the passing of Rebecca (Becky/Becks) Beach. Rebecca was a popular member of our ITSM community, making many friends across the industry with her positivity, creativity, and humour. Her death was not completely unexpected – she had terminal cancer – but

You know the drill by now; otherwise, you wouldn’t be reading this. The time has finally come! We’re excited to announce a new virtual event, ‘Managing Knowledge Across the Enterprise.’ During last year’s Knowledge Management event, we raised the big question, ‘Is information knowledge?’ And what does the modern organisation need to consider as it

Runshaw College has provided high quality education for almost 50 years, the college is split across two campuses in Leyland and Chorley. The Service Desk of 5 and wider IT Service team of 15 currently support over 720 Staff and 6000 Students. Why did you decide to pursue Service Desk Certification? We had been aware

Proactive service engagement has been at the top of the list of customer service trends for many years. In fact, shifting from a reactive to a proactive customer engagement strategy is one of the ways to stay competitive in today’s digitally native world.  So, why haven’t more customer service teams not fully embraced it yet?  In this

Finding the right remote candidates in a larger pool of applicants can be time-consuming and challenging. It usually requires a lot of time and effort. But the next step is equally important as choosing the right candidate. Of course, we are talking about onboarding employees.   Once remote employees have signed a contract, they should

It’s been months since we have faced the “resignation waves” for the first time or “back to office battle”, and we’re already being introduced to another phenomenon called “quiet quitting”. You’ve probably heard about the record number of employees who voluntarily quit their jobs or the so-called Great Resignation. But quiet quitting isn’t what you