SDI Coffee Break Series 3 – Technology & Innovation Resulting from COVID-19

Take a break and catch a coffee with SDI’s David Wright and Simon Kent from Quantum 21 as they discuss the topics of value, convergence and leadership particularly during challenging times. Part 1 Appreciating Value, Ninja or Pirate? Part 2 Appreciating Value, Convergence, Coherence, Magnify the wave! Part 3 Appreciating Value, What Is Value? Part

Welcome to SDI’s latest Coffee Break series. Over the last few weeks SDI’s David Wright has been meeting many of the ITSM industry’s movers and shakers to share a coffee and chat about  what is most relevant to leaders in IT service right now. In the first of this latest series, David takes a break

SDI & ITSM Zone join forces to bring the IT service and support industry and SDI members more value While many of you will have been advised to stay at home, work from home, and keep yourself and your family safe until the virus crisis has passed, you may now be keen to start getting

Since the start of the COVID-19 pandemic, SDI has been truly inspired by the dedication and sheer hard work that IT support teams and service desks around the world have been demonstrating. Many have worked round the clock to ensure their companies, employees and customers have everything they need to continue working remotely. Often the

Harnessing The Power of Assessment – People Management   Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will guide you on

As the global slowdown is thrust upon us, we now have a fantastic opportunity to shine through adversity – to be adaptable, fast and flexible, to start planing for the next better set of opportunities. It’s in these uncertain times that now more than ever, SDI want to support our brilliant ITSM community to stay