The Impact of GDPR on the Service Desk

Last Wednesday we were lucky enough to be joined by three of this year’s award winners to discuss the awards entry process and the impact entering and winning has had on their service desk and working lives. If you missed the webinar it’s available here to download.   Our fantastic speakers included: Service Desk Analyst of the Year 2018 Feezaan

A very proud day today for ReAssure’s IT Support Service Desk In April 2018, the IT Service Team at ReAssure undertook their first audit as part of the Service Desk Certification programme following a year long service improvement programme following SDI’s initial assessment in March 2017. The result of the audit, which benchmarked ReAssure against

Written by Chad Stigant, Solutions Architect at UKN Group   Migrating business services to the cloud can save you a lot of money, time and headaches down the road. IT professionals and software vendors have been talking about the benefits of cloud migration for a couple of decades, with more businesses than ever taking the

One of the most commonly asked questions from service desk managers is “What should I be reporting on?” Senior management and even customers aren’t always clear about what they need to know or focus on a very narrow set of KPIs, for example, performance within SLA doesn’t necessarily mean you have happy customers. Quite often

Mark Temple, IT Service Project Manager A bit about me I’ve worked at the University of Glasgow for the past 27 years, the first 12 of these as a Motor Mechanic, so like many people, I had a real job before I got into IT Service Management…  just kidding. My current role is varied to

by Scarlett Bayes, Industry Analyst, SDI   My previous blog theorised the ways in which DevOps thinking can impact the service desk, but this got me thinking about how IT departments following a DevOps approach will communicate with other teams and business factions. For this, I wanted to ask some DevOps experts who have experienced