SDI Top Recommendations: The Best Remote Support Tools in 2023

Posted on Wednesday 26 April 2023.

Having an issue explained to you is one thing, but seeing it in action is entirely different. Those of you who have tried to provide technical support over the phone know all too well how difficult it can be.   That’s where remote support tools come in! In today’s blog, we’ll talk about remote support

Read More



KPIs or OKRs or The Biggest Mistake A Leader Can Make

Posted on Thursday 20 April 2023.

This is another part of my Confession of a CIO series. This is the part where we talk about well-known KPIs. And this is where I went wrong for a good portion of my career as either a leader up to CIO or as a Principle Consultant. A friend and mentor, Dr. Cherry Vu, shared

Read More



The ITSM Worklife Survey: Your Chance to Be Heard

Posted on Wednesday 12 April 2023.

The world of ITSM is constantly evolving. With new emerging technology trends (such as ChatGPT or DALL·E 2) shaping the future of many industries, it would be an understatement to say businesses will have to face some new challenges but also have some exciting new tools to work with! So, as ever, businesses need to

Read More



Catch Up With 2022 SDI Award Winners: Runshaw College

Posted on Wednesday 12 April 2023.

It’s been a while since the winners of the SDI Awards 2022 were announced, and it’s time to catch up with the successful award entries! The SDI Awards recognises, promotes and acclaims excellence, professionalism, innovation and the outstanding achievements of the people and teams to the success of their organisation. Through our downloadable case study,

Read More



Choosing a Remote Support Tool – Frequently Asked Questions

Posted on Tuesday 4 April 2023.

Remote support tools allow businesses to provide remote assistance to customers, clients, and employees from any location. However, with so many tools available in the market, choosing the right one can be challenging. To help you make this decision, we’ll answer some of the frequently asked questions about remote support tools in this article. So, let’s

Read More



How to Leverage Industry Awards

Posted on Monday 3 April 2023.

There is never a better time than Spring for a fresh perspective on your marketing strategy and a look at what you can accomplish in the next 6 months. This could include finding ways to raise the profile of your brand, investing in developing your team, innovating to win new clients, and, most importantly, retain

Read More



MESSAGE US
close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.
X