ITSW19 – Ways of Working: DevOps
Posted on Wednesday 4 December 2019.
By Scarlett Bayes, Senior Research Analyst, SDI What do Marvel Superheroes, like DareDevil and Captain America have in common? ….Dare-DevOps! Consider the Avengers: The first things that spring to mind are teamwork, unique skillsets, and supportive culture. Well, that and Thor’s impeccably chiseled godly body. However, by Captain America: Civil War, the team are clashing
Endava Certify as ‘World Class 5 Star Service’
Posted on Tuesday 3 December 2019.
Following Endava’s Service Desk Certification (SDC) Surveillance Audit in November 2019, they have achieved a fantastic ‘World Class’ 5-star Certification! With only two other companies in the world achieving this level of Certification (CGI and O2 Telefonica) Endava is now part of the top 3 Service Desks in the world. 5-Star Certification defines the
SDI Podcast Episode 3
Posted on Monday 9 September 2019.
At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which is here to Surprise, Delight,
SDI Podcast Episode 2
Posted on Friday 19 July 2019.
At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which is here to Surprise, Delight,
Future Changes for the Service Desk
Posted on Thursday 27 June 2019.
The latest Global Best Practice Standard for Service Desk (version 8) was launched in March this year. At #SDI19 some of the lead contributors took part in a live Q&A panel about the latest changes to the Best Practice Standard. One of the most pertinent questions which came up about the latest global Best Practice Standard was: ”With a
A View From The Frontline Report – A Vendor’s View
Posted on Thursday 27 June 2019.
A View From The Frontline Report – A Vendor’s View – Geoff Rees, Director of Sales & Operations, Sunrise Once again, the SDI survey on ITSM software tools has been returned and once again there’s both a pat on the back and a shot across the bows for the ITSM software vendors. Many customers