Reduce time spent firefighting with Proactive Problem Management
Posted on Monday 28 January 2019.
Problem management is an ITSM process which aims to minimize the adverse impact of incidents and problems to the business caused by errors within the IT infrastructure, to prevent the recurrence of incidents related to these errors, and establish the root cause of incidents and initiate actions to improve or correct the situation. Generally speaking, the
A Journey to Continual Service Improvement
Posted on Tuesday 11 December 2018.
About NTT DATA NTT DATA is a leading IT services provider and global innovation partner with business operations in over 40 countries. NTT DATA offers a number of IT and system integration services, application development, big data, cloud solutions, digital, enterprise application services, infrastructure services, outsourcing services, technology solutions and consultancy services. The service desk
Gentera’s IT Service Achieves SDI’s 3 Star Service Desk Certification
Posted on Wednesday 17 October 2018.
Leading financial inclusion company Gentera, based in Mexico, Peru and Guatemala, is the first organisation in Latin America to achieve a 3 star Certified Service Desk status. Unique entrepreneur group, Gentera has 28 years experience in offering financial support services to disadvantaged communities with the aim of improving quality of life and promoting development opportunities. Formed in 1990, Gentera’s
Getting to Know Global Best Practice
Posted on Friday 12 October 2018.
Getting to Know Global Best Practice Best practice is constantly evolving and changing. Here at SDI we are fortunate enough to have a network of global partners and service desk professionals along with 30 years of experience within our fantastic ITSM industry. Our passion to share best practice as it continuously evolves is the driving force behind our
IT Service Week Awards 2018
Posted on Wednesday 10 October 2018.
The week of 1st – 5th October saw this year’s IT Service Week spread some magic and a cast a spell over the ITSM community… This year’s IT Service Week (ITSW) celebrations were inspired by the theme of ‘Magic’ which a number of service desks and IT professionals took part in. ITSW is an online,
Reconnect with Service: Part 2 of 2
Posted on Wednesday 5 September 2018.
By David Wright, Chief Value and Innovation Officer, Service Desk Institute Reconnect with Service: Part 2 of 2 IT Service Management Evolution I’d like to think that over the next few years of IT service management evolution, we’ll start to move away from the place where we see the organisation as a bunch of