Gentera’s IT Service Achieves SDI’s 3 Star Service Desk Certification
Posted on Wednesday 17 October 2018.
Leading financial inclusion company Gentera, based in Mexico, Peru and Guatemala, is the first organisation in Latin America to achieve a 3 star Certified Service Desk status. Unique entrepreneur group, Gentera has 28 years experience in offering financial support services to disadvantaged communities with the aim of improving quality of life and promoting development opportunities. Formed in 1990, Gentera’s
Getting to Know Global Best Practice
Posted on Friday 12 October 2018.
Getting to Know Global Best Practice Best practice is constantly evolving and changing. Here at SDI we are fortunate enough to have a network of global partners and service desk professionals along with 30 years of experience within our fantastic ITSM industry. Our passion to share best practice as it continuously evolves is the driving force behind our
IT Service Week Awards 2018
Posted on Wednesday 10 October 2018.
The week of 1st – 5th October saw this year’s IT Service Week spread some magic and a cast a spell over the ITSM community… This year’s IT Service Week (ITSW) celebrations were inspired by the theme of ‘Magic’ which a number of service desks and IT professionals took part in. ITSW is an online,
Tech Mahindra & Major Car Manufacturer’s multi-national service desks achieve 4 Star Service Desk Certification
Posted on Thursday 27 September 2018.
Tech Mahindra and Major Car Manufacturer Group’s service desks are first to achieve 4 star Service Desk Certification with the support of SDI’s partner KPMG in India. The major car manufacturer Group’s service desks have a workforce of over 150 staff and operate from five countries: Sweden – Gothenburg which provides Swedish language support Belgium – Gent
Reconnect with Service: Part 2 of 2
Posted on Wednesday 5 September 2018.
By David Wright, Chief Value and Innovation Officer, Service Desk Institute Reconnect with Service: Part 2 of 2 IT Service Management Evolution I’d like to think that over the next few years of IT service management evolution, we’ll start to move away from the place where we see the organisation as a bunch of
SDI Benchmarks The Service Desk At Dubai’s Chalhoub Group
Posted on Tuesday 24 July 2018.
Global Partner Network The audit team at SDI were delighted to be invited to Dubai in July to assess the luxury retail distribution company Chalhoub Group’s IT service desk and benchmark them against SDI’s Global Best Practice Standard for Service Desk. SDI’s growing global partner network includes Nabil Azar, who represents SDI in the Gulf