Meet the Awards 2023 Finalists: Department Of Work And Pensions

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons for entering and hopes for the future. Here’s the story from Capgemini: Finalist – Service Desk of The Year 2023 (Small-Medium) What made you decide to enter the awards? Our

Euromonitor recently embarked on a global strategic service transformation journey and enlisted the expertise of SDI to make it happen! Utilising the popular SDI Health Check Service, Euromonitor has enhanced and grown its service operations, setting a new standard for customer satisfaction and efficiency. Join us as we explore the remarkable partnership between Euromonitor and

Betsi Cadwaladr University Health Board is the largest health organisation in Wales, supplying a full range of primary, community, mental health and acute hospital services for a population of approximately 750,000 people across the six counties of North Wales.  The Health Board has a budget of £1.8 billion and a workforce of approximately 19,000.  We

NHS Arden & GEM Service Desk have a team of around 100 staff, managing an NHS IT helpdesk across 5 Counties, supporting approx. 45,000 users.  Arden & GEM have a strong background and passion for integrated working across the social care, voluntary, community and health sector. With an NHS pedigree and a portfolio of work

Question: “So I’ve done ITIL® 4 Foundation, why should I take (and why do I need!) SDI’s Service Desk Analyst (SDA) or Service Desk Manager (SDM) course, what is the value to me?”  Find the answer to this common question and gain insight into these popular courses from ITSM expert  John Noctor, Best Practice Consultant,

Power Design Inc is an innovative Design-Build, Multi-Trade Contractor operating across the United States, working across multiple construction trades. The company’s dedicated IT department consists of 5 distinct areas of IT; Infrastructure & Operations, Field Technology, Software Engineering, IT Programs & Technology Experience. The commitment of these divisions, and the IT department as a whole,