Viewpoint: Global Head of Service Desk (Thoughts on learning for leaders)
Posted on Sunday 10 December 2023.
If you’re a Service Desk Manager or leader, how can you continue to improve your knowledge and skills to ensure you get the best from your team? Managing an IT service desk can be very challenging at the best of times, especially in the everchanging landscape of hybrid and remote working, rapid AI adoption
How Does the Value of SDI’s SDA & SDM Courses Compare to ITIL®4?
Posted on Thursday 16 February 2023.
Question: “So I’ve done ITIL® 4 Foundation, why should I take (and why do I need!) SDI’s Service Desk Analyst (SDA) or Service Desk Manager (SDM) course, what is the value to me?” Find the answer to this common question and gain insight into these popular courses from ITSM expert John Noctor, Best Practice Consultant,
The Importance of IT Training Certification in the Industry
Posted on Tuesday 8 November 2022.
An IT Training Certification showcases the fact that you have a number of desirable technical skills and a good level of knowledge on the subject. It also demonstrates motivation and a desire to succeed within the industry. There are a number of challenging aspects to an IT Professionals’ role, and the consequences of downtime due
Professional Standards -Update from the experts, Lynne Nash
Posted on Wednesday 22 July 2020.
Thoughts on the new Service Desk Analyst (SDA) and Service Desk Manager (SDM) Professional Standards Update, from Lynne Nash… Lynne Nash – Service Management and Service Improvement Consultant, Contributor to SDI’s Global Best Practice Standard for Service Desk, SDI Associate and Key Awards Judge, and Experienced Trainer Lynne is an experienced service desk, service management,
Professional Standards -Update from the experts, John Noctor
Posted on Wednesday 22 July 2020.
Thoughts on the new Service Desk Analyst (SDA) and Service Desk Manager (SDM) Professional Standards Update, from John Noctor… John Noctor, Service Management & Best Practice Consultant, Trainer, Service Desk Certification Auditor and ITIL Expert Dedicated to driving customer success and delivering exceptional customer experiences, John is a continual improvement evangelist, well known for
Service Desk Institute and PeopleCert refresh the Service Desk Analyst and Service Desk Manager exams globally
Posted on Wednesday 22 July 2020.
Press Release: The Service Desk Institute (SDI), an international organisation known for setting best practice service desk standards in the IT service and support industry, and PeopleCert, a global leader in the examination and certification industry, have recently worked together to update the Service Desk Manager (SDM) and Service Desk Analyst (SDA) professional best practice