Avoiding Burnout: reducing stress and increasing job satisfaction
Posted on Wednesday 8 August 2018.
by Scarlett Bayes, Industry Analyst, SDI I attended a BCS event recently titled Bots, Burnout, and Blame, presented by Matthew Bellringer, founder of Meaningbit. Matthew detailed what burnout is, what causes it, changes individuals can make in their work environment to avoid burnout, and how organisations can begin to break the culture which can
Service Desk Journeys: University of Glasgow
Posted on Thursday 5 July 2018.
Mark Temple, IT Service Project Manager A bit about me I’ve worked at the University of Glasgow for the past 27 years, the first 12 of these as a Motor Mechanic, so like many people, I had a real job before I got into IT Service Management… just kidding. My current role is varied to
DevOps and the Impact Outside IT: Ask the Experts
Posted on Tuesday 19 June 2018.
by Scarlett Bayes, Industry Analyst, SDI My previous blog theorised the ways in which DevOps thinking can impact the service desk, but this got me thinking about how IT departments following a DevOps approach will communicate with other teams and business factions. For this, I wanted to ask some DevOps experts who have experienced
David Wright on Service Automation
Posted on Tuesday 12 June 2018.
Take a look at this interview by Service Automation Framework with SDI’s Chief Value and Innovation Officer, David Wright. [see original post] Re-published as part of our Industry 4.0 Series exploring the changing world of work, service and technology and the relationship between them. As a species, we’ve been shaping our environment and crafting ways to help
Ladies in Legal IT, by Becky Patterson, Tikit
Posted on Tuesday 10 April 2018.
Ladies in Legal IT, by Becky Patterson, Tikit When I joined Tikit (or Avenue Legal Systems as it was then) the Support team was dominated by male employees. At the time, IT Support was largely a male orientated industry with very few females. Looking back, the females that were employed by my company tended to
Findings From A View from the Frontline: University Edition
Posted on Wednesday 17 January 2018.
by Scarlett Bayes, Industry Analyst, SDI Following the latest iteration of ‘A View From The Frontline’ published in 2017, SDI and UCISA wanted to take a closer look at the Higher Education industry, and note how it compares to the wider service desk industry. Within the scope of Higher Education, this report takes an in-depth