SDI Podcast Episode 4

Posted on Tuesday 19 November 2019.

At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which is here to Surprise, Delight, and

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We’re excited to announce the IT Service & Support Awards 2020 Shortlist!

Posted on Tuesday 12 November 2019.

We’ve had a record number of award entries for the IT Service & Support Awards 2020 this year and the judges were very impressed with the level of all entries received! We’re delighted to announce the 2020 shortlist below, who will present to the judges in person on Thursday 14th November in Birmingham. We would

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SDI Podcast Episode 3

Posted on Monday 9 September 2019.

At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which is here to Surprise, Delight,

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Why Successful Leaders Always Change First

Posted on Thursday 5 September 2019.

Why Successful Leaders Always Change First By Rachel Hewitt-Hall, MD, Excel Communications   “Everyone thinks of changing the world, but no one thinks of changing themselves” Leo Tolstoy   I thought Leo Tolstoy’s quote was an appropriate starting point for this post. Many of our clients talk about: The challenges of managing organisational change Various

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The Chimp Management Model – for confidence, success & happiness

Posted on Friday 30 August 2019.

The Chimp Paradox, created by Professor Steve Peters is an incredibly powerful mind management model that can help you become a happy, confident, healthier and more successful person. At SDI’s brand new Service Resilience Conference 2019 Robbie Anderson will join us to talk as a keynote about building relationships and offering expert insights into the

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Driven to distraction: How can we tackle our waning attention spans?

Posted on Friday 9 August 2019.

Blog post by Scott McArthur Scott is a speaker and consultant on transformation, mindfulness and the digital age and will be joining us at SDI20 – The Conference For Service Desk Leaders, as one of our keynote speakers. Early bird tickets are available to buy now!   Our collective attention span is disappearing as more

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