Is your Service Desk GDPR-ready?

Posted on Friday 25 May 2018.

While understanding of GDPR has improved, the specifics of how it will impact functions such as the service desk are not as clear. The new EU General Data Protection Regulation (GDPR) came into force in May 2018, and if your organisation is not already well prepared then you need to take urgent action right now.

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It All Started With A HUG – SDI Turns 30!

Posted on Monday 21 May 2018.

As many of you may know, SDI is turning 30 this year! Founded in 1988 by Howard Kendall, SDI was formerly known as HUG – the HelpDesk User Group. Shortly after it’s launch, Howard explained “HUG seeks to continually improve the ability of business to deliver good service. We are able to do this in

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From Celebrity Service To Monkeys – There Was Something For Everyone At SDI

Posted on Wednesday 9 May 2018.

Guest blog post by Jon Morley, Head of Service Support at Dunelm   After being invited to attend the SDI conference for the first time, I was really excited for several reasons. Namely:  It was in a different venue to where I had been before (not to mentioned closer to home, given it was in

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ITSM Tools – It’s Not Me It’s You!

Posted on Tuesday 17 April 2018.

Sally Bogg, winner of Business Role Model of the Year in the 2018 Women in IT Awards, offers her insights on breaking the cycle of ITSM tool frustration. Head of end-user services at Leeds Beckett University, Sally is Chair of the  UCISA’s Support Services Group and holds the award for Inspirational Leader 2017 and was on

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People (finally) Take IT Centre Stage

Posted on Friday 13 April 2018.

At #SDI18, James West of SITS Insight was reminded why people are so instrumental to IT success. Here are his highlights and thoughts on why the gospel of SDI is starting to change attitudes: For IT services to be successful, they must combine three elements: people/process/technology. But while the importance of this triumvirate is an

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Simple Steps To Improve Workplace Wellbeing

Posted on Wednesday 4 April 2018.

Wellbeing in the workplace is a hot topic at the moment, but do we really understand what it is all about? In a work environment it’s called Wellbeing – on the news they are talking about Mental Health. So what does it mean and is there a difference? Any role that is customer facing is

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