The Chief Experience Officer’s Role in Elevating Customer Experience [Guide]
Posted on Tuesday 21 November 2023.
To stay ahead of the competition and meet customer expectations, many organisations are increasingly recognising the importance of the Chief Experience Officer (CXO) role. In this blog, we’ll delve into what they do for a company and discuss why having a CXO can be a game-changer for your business.
Building a Customer-Centric Culture: Best Practices for CX Leaders
Posted on Wednesday 15 November 2023.
We’ve compiled a list of best practices and invaluable insights on how to build and, equally importantly, maintain a culture that places your customers at the heart of everything you do.
5 Things We’ve Learned at Spark Conference 2023
Posted on Wednesday 8 November 2023.
Our annual Spark event was a remarkable gathering of IT and ITSM professionals from all around the world! It provided a platform for any ITSM enthusiasts to connect, share ideas, and gain inspiration from best practices.
Gen Z in the Workforce: Are They the Unprepared or Disruptive Workers?
Posted on Tuesday 17 October 2023.
Move over Millennials because Gen Z is stepping into the spotlight. You have probably heard about this new generation that will dominate the workforce. According to the World Economic Forum, by 2025, Gen Z will constitute a significant 27% of the global workforce.
Digital Transformation: Highlights from DTX Europe 2023
Posted on Wednesday 11 October 2023.
DTX Europe 2023 was about the exciting journey of Digital Transformation. But here’s the thing – it was not just about technology; it was also about the need for changing how companies think and work. DTX Europe welcomed hundreds of experts who shared their wisdom to help make companies better and smarter through digital transformation.
Why Employees Leave: Insightful Analyses for the Forward-Thinking Employer
Posted on Wednesday 4 October 2023.
Over 50 million employees quit their jobs in 2022. According to HReview the employee turnover rate is expected to rise to 41% this year.