ITIL 4 - Direct, Plan, Improve

23-25 August 2021


The ITIL Strategist Direct, Plan, & Improve (DPI) training course is 1 of 5 individual courses required to be recognised as an ITIL 4 Managing Professional (MP).  

(If you are already an ITIL v3 Expert or hold 17 or more ITIL credits, you may attend the ITIL 4 Managing Professional Transition (MPT) course to fast-track your way to being recognised as an ITIL 4 Managing Professional). 

This 3 day course will enable candidates to obtain and enhance the practical skills necessary to develop and nurture a “learning & improving” culture within an organisation, with strong strategic direction.  

The course covers 5 key ITIL practices: 

  • Continual improvement 
  • Risk management 
  • Organizational change management
  • Portfolio management 
  • Measurement and reporting 

During the training candidates will also explore how to improve the direction of organizational change, learn how to encourage a culture of continual improvement, align tactical and strategic activity and simplify decision-making. The course will provide an ideal reference point that candidates can use in day-to-day scenarios to overcome workplace challenges, as well as playing a part in future studies and professional development. 

ITIL 4 – DPI will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to learn mormanaging the direction and strategy of their IT team or organization. Course delegates will receive an e-book with all the course-ware materials before the start of the course.  

Virtual Course Times:  9am – 4pm UK time, with at least two 15minute comfort breaks plus an hour lunch break each day.

Pricing includes the exam fee – candidates can sit the exam remotely up to 12 months after the date of the course.

The ITIL 4 certification scheme:

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Virtual Course

Virtual Course

This is a fully interactive, instructor-led training experience hosted through SDI’s online training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.

The live online training is delivered by a specialist SDI trainer who will guide delegates through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools and environment.

Accredited Trainer: John Noctor, ITIL Expert,  Service Management & Best Practice Consultant, Trainer, Service Desk Certification Auditor.

Who is the course for?

To qualify for the ITIL 4 Direct, Plan & Improve qualification, candidates will need to have hold a valid ITIL 4 Foundation certificate. 


The course would suit any of the following people: 

People involved with Customer and User Experience (CX)
• Service Delivery Managers
Head of Service Management
• Service Management Directors
• IT Directors
• Process & Practice Owners
• Incident Managers
• Problem Managers
• Service Desk Managers
Account/Relationship Managers
• Infrastructure Managers
• Service Designers
• Change Managers

Exam info

About the Exam

• The Exam is always completed online

• Your Exam voucher is included in the price of this course.

• Exam vouchers allow a delegate to book the exam whenever they want, within 12 months.

• Exam lasts for 90minutes and consist of 40 multiple choice questions. The pass mark is 28 out of 40.

Examination results will be withheld for candidates until the correct prerequisite information is provided to our exam institute, PeopleCert.

Learning Outcomes

At the end of this course, delegates will: 

  • Discover how to use key principles and methods of continual improvement to drive improvements forwards 
  • Learn how to create, justify and sell a business case for investment 
  • Identify and manage different stakeholders groups 
  • Learn how to communicate goals and requirements across teams 
  • Discover how to define and prioritize success criteria and outcomes 
  • Understand how to use key principles and methods of planning 
  • Learn how to direct, plan and improve value streams and practices

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