ITIL 4 Foundation Course - Virtual

14-15 December 2020

This ITIL 4 Foundation course provides comprehensive first-level training for anyone involved in the provision, support, or delivery of IT-enabled services in a modern digital organisation. 


This course teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world. 

ITIL 4 Foundation introduces you to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model. 

Pricing includes the exam fee – candidates can sit the exam remotely up to 12 months after the date of the course.


“I really enjoyed the virtual aspect of the course and the white board and chat sessions were a good feature”


ITIL4 Foundation is designed to introduce people to the management of modern IT-enabled services in the digital economy and provide them with an understanding of the common language and key concepts. 

This course will provide an understanding of the ITIL4 framework and how it has evolved to adopt modern technologies and ways of working. Furthermore, the course will explain the concepts of the service management framework to support candidates studying for the ITIL4 Foundation exam. 

Who Should Attend?

This course is best suited to any IT professional, anyone involved in managing business relationships and customers/users involved in the provision or consumption of IT services.  

If you have an existing ITIL3 Foundation qualification and wish to enhance your existing knowledge, attending the ITIL4 Foundation course is the best way to keep your skills and learning current and gain exposure to new ways of working. 

Learning Outcomes

At the end of this two-day course, participants will understand the following:
• Key concepts in the ITIL4 framework that builds upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
• The Seven Guiding Principles of ITIL4
• The ITIL Service Value System
• The Four Dimensions of Service Management
• An introduction to ITIL Management Practices 

About Our Trainers

All SDI courses are delivered by qualified, professional trainers who combine decades of industry experience, valuable ITSM & service desk knowledge, with real-world exposure to the latest learning techniques and trends. That’s why we are the choice for so many of the UK and Europe’s most successful ITIL aligned service desk and service operations teams. 

Course Requirements

Every delegate will need:

  • Microsoft Windows based PC with broadband connection
  • Browser with ActiveX controls and VBScript enabled
  • You may need administrative permission on the PC to allow the download of additional software (if required)
  • Headset or speaker for your telephone for comfort
  • Quiet place to work
  • The courseware and hand-outs provided by SDI
Course Preparations

Prior to attending the online course, delegates are sent a full training course manual and hand-out pack containing the SDI standards that relate to the course so that delegates have a common minimum level of knowledge. These materials are all used during the course too.

In addition, delegates are given details of the virtual room to test their setup before the training begins.

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