ITIL Specialist Create, Deliver & Support

19-21 July 2021

The ITIL Specialist Create, Deliver & Support training course is 1 of 5 individual courses required to be recognised as an ITIL 4 Managing Professional (MP). 

(If you are already an ITIL v3 Expert or hold 17 or more ITIL credits, you may attend the ITIL 4 Managing Professional Transition (MPT) course to fast-track your way to being recognised as an ITIL 4 Managing Professional (MP). 

This 3 day CDS course will enable candidates to continue to deliver innovative and reliable tech-enabled services to their customers in an increasingly competitive marketCreate, Deliver & Support will cover service performance and give candidates an understanding of service quality and improvement methods. During the training, delegates will look closer at core service management activities and explore how different value streams and activities can be integrated to create, deliver and support IT-enabled products and services, whilst also covering supporting practices, methods, and tools. The course will provide the perfect reference point that candidates can use in their work, future studies and professional development. 

ITIL 4 – CDS will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to learn more about managing the operation of IT-enabled and digital products and services, and anyone responsible for the end to end delivery. 

Course delegates will receive an e-book with all the course-ware materials before the start of the course.  

Virtual Course Times:  9am – 4pm UK time, with at least two 15 minute comfort breaks plus an hour lunch break each day. 

Pricing includes the exam fee – candidates can sit the exam remotely up to 12 months after the date of the course. 

Prerequisites, exam info and further details below.


The ITIL 4 certification scheme:

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Virtual Course

This is a fully interactive, instructor-led training experience hosted through SDI’s online training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.

The live online training is delivered by a fully qualified ITIL 4 Managing Professional & specialist SDI trainer who will guide delegates through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools and platform.

Who is the course for?

The course would suit any of the following people: 

People involved with Customer and User Experience (CX)
• Service Delivery Managers
• IT Directors
• Process & Practice Owners
• Incident Managers
• Problem Managers
• Service Desk Managers
• Account/Relationship Managers
• Infrastructure Managers
• Service Designers
• Change Managers

Learning Outcomes

At the end of this course, delegates will: 

  • Discover how to plan and build service value streams to create, deliver, and support services 
  • Understand how to design, develop and transition value streams using ITIL practices 
  • Learn how to improve user support and the user experience using ITIL practices 
  • Discover the value of positive interactions, communication and collaboration
  • Understand the challenges of developing and maintaining team capabilities, roles and cultures across the Service Value System
About the Exam
  • The Exam is always virtual, completed online
  • Your Exam voucher is included in the price of this course.
  • Exam vouchers allow a delegate to book the exam whenever they want, within 12 months.
  • Exam lasts for 90minutes and consist of 40 multiple choice questions. The pass mark is 28 out of 40.


Examination results will be withheld for candidates until the correct prerequisite information is provided to our exam institute, PeopleCert. 


To qualify for the ITIL 4 Create, Deliver & Support (CDS) course, candidates will need to have hold a valid ITIL 4 Foundation certificate. 

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